Senior Project Manager - REMOTE USA
Company: Acliviti Consulting Group, LLC
Role summary
Senior Project Manager - REMOTE USA is a role at Acliviti Consulting Group, LLC in Chicago, Illinois, United States (remote). Posted 2026-08-20. Experience level: 5-10.
- Job title
- Senior Project Manager - REMOTE USA
- Company
- Acliviti Consulting Group, LLC
- Location
- Chicago, Illinois, United States
- Work arrangement
- remote
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-20
You'll have the chance to lead complex consulting projects from anywhere in the U.S. while working with a team that values high-level professional growth. It is a fantastic opportunity for an experienced manager who enjoys autonomy and wants to make a tangible impact on client success without being tied to an office.
Job description
Senior Project Manager
This is a fully remote role.
Why We’re Different:
Acliviti doesn ’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.
We Are:
Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deep expertise across industries
Our Clients Are:
Enterprise organizations modernizing their customer engagement ecosystem
CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
Teams navigating complex transformation programs with high visibility and high stakes
Businesses who need business cases, vendor guidance, and enterprise-class execution
Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth
How We Solve:
We lead clients through a continuous improvement cycle with three integrated service areas:
Strategy: We help clients define where they’re going - and how to get there.
Customer Experience Design
Performance Optimization
Transformation Capabilities
Execution: We lead execution across people, platforms, and processes.
Technical Platform & Capabilities
Operational Management
Data & Analytics
Managed Solutions & Support: We stay engaged post-launch to ensure long-term success.
Operational & Technical Oversight
Outcome & Expense Management
Artificial Intelligence & Data Segmentation
Role Overview:
The Sr. Project Manager is responsible for leading successful delivery of complex Contact Center as a Service (CCaaS) transformation projects for enterprise and mid-market clients. This role oversees multiple workstreams including architecture, engineering, integrations and operational readiness
Our Senior Project Manager Will:
LMA (Lead – Manage – Accountability)
Own end-to-end delivery of large-scale transformation programs from mobilization through deployment, ensuring accountability for scope, timeline, budget, and outcomes
Lead cross-functional teams, providing alignment, prioritization, execution discipline, and performance oversight
Establish clear responsibilities and expectations across all stakeholders
Drive a culture of accountability, transparency, and continuous improvement
Lead Program Governance & Project Workstreams
Establish and enforce governance standards, including executive steering committees, risk reviews and delivery meeting cadences, including status reporting, and project documentation
Ensure all meetings are followed by clear meeting recaps, documenting any risks/decisions and impacts to project timelines.
Maintain updated RAID logs, program pulse, and tracking tools
Oversee multiple workstreams, ensuring alignment to program objectives and timelines
Identify risks, dependencies, and issues early to drive mitigations plans and escalate as needed and updated and tracked in project tools
Ensure the accuracy of company revenue realization by managing billing milestones with both clients and vendors
Ensure the accuracy of project resources by managing the project plan and forecasted hours per resource against the assumed project timelines
Lead Leadership & SteerCo Relationships
Act as a primary interface for client stakeholders and executive leadership
Lead meetings with clear and concise executive level updates
Translate complex technical and operational topics into actionable business insights
Partner with Sales to support ongoing and future client opportunities
Build Program Plan& Level of Effort (LoE)
Develop and maintain detailed program plans, including timelines, milestones, dependencies and resource forecast/allocation
Ensure project plans are accurately forecasted and updated weekly
Proactively manage resource planning across multiple projects, ensuring visibility into demand and capacity
Drive short-term planning discipline by reviewing and aligning 2–6-week sprint planning across delivery teams
Ensure projects plans are updated weekly to support accurate weekly reporting and forecasting projections
Support and manage Level of Effort estimates and support SOW development
Lead CSAT Milestones & Results
Own CSAT throughout the program lifecycle
Identify and track key customer KPIs and metrics that inform stakeholders and identify actionable insights that drive rapid decision making
Monitor delivery health and proactively address gaps
<li style="margin: 0cm 0cm 0cm 0px; background: white; line-height: 116%; font-size: 12pt; font-famil
Apply for Senior Project Manager - REMOTE USA at Acliviti Consulting Group, LLC