Member Service Representative I

Role summary

Member Service Representative I is a full-time role at AmeriCU Credit Union in Calcium, New York, United States (on-site). Posted 2026-10-02. Salary: USD 20–25 per hour. Experience level: 0-2. No degree required.

Job title

Member Service Representative I

Company

AmeriCU Credit Union

Location

Calcium, New York, United States

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Salary

USD 20–25 per hour

Experience level

0-2

Degree required

No

Date posted

2026-10-02

Job description

Member Service Representative I

Location: Fort Drum, NY

Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience

Position is overtime eligible and incentive eligible

Member Service Representative – AmeriCU Credit Union

AmeriCU Credit Union is seeking a M ember Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative , you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.

What You’ll Do as a Member Service Representative

Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture

Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions

Build relationships by identifying member needs and referring appropriate credit union products and services

Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships

Partner with internal teams to support member growth and deepen existing relationships

Meet or exceed performance and service goals

Support onboarding and training for new hires within the financial center; may assist at other locations as needed

Accurately document member interactions in the CRM system

Perform account servicing and maintenance with attention to detail

Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements

Actively participate in community engagement initiatives

Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center

What We’re Looking For

Strong customer service and relationship-building skills

Ability to work in a fast-paced, team-focused environment

Comfort with technology and willingness to support members with digital tools

Strong attention to detail and organizational skills

Commitment to meeting goals and contributing to team success

Benefits & Growth Opportunities

At AmeriCU, our Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career.

We offer:

Competitive Medical, Dental, and Vision plans

Health Savings Account contributions

Generous Paid Time Off and Paid Holidays

401(k) with employer match after one year

Employee Assistance Program

Tuition Reimbursement (after one year, full-time)

Company-paid Life Insurance and AD&D

Enhanced Short-Term Disability coverage

Employee appreciation events and a strong team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

https://www.americu.org/in-our-community/

https://www.americu.org/why-americu/