Scheduler - Call Center

Role summary

Scheduler - Call Center is a role at Animal Samaritans Society in Thousand Palms, California, United States (hybrid). Posted 2026-09-10. Experience level: 0-2. No degree required.

Job title

Scheduler - Call Center

Company

Animal Samaritans Society

Location

Thousand Palms, California, United States

Work arrangement

hybrid

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-09-10

Job description

Job Title : Scheduler – Bi Lingual English / Spanish

Full-Time

Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments . Must be bi-lingual English and Spanish.

This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California for meetings and trainings.

Task:

Answer telephone calls

Return all voicemail and email messages in a professional manner using proper phone and email etiquette

Take and relay messages

Ability to understand and keep to instructions, whether oral or written

Assist in other areas when needed

Fax or email records

Provide information to callers

Transfer callers to correct destination

Deal with queries from the customers

Schedule appropriate appointments for exams, surgeries, medical procedures

Effectively manage schedule and daily appointments

Thoroughly enter client and patient information into computer system

Maintain appointment diary either manually or electronically

Monitor and maintain office equipment

Tidy and maintain the scheduling area

Update databases

Perform other duties as assigned

Education and Experience:

High School diploma, some college preferred

Knowledge of computers and relevant software application

Knowledge of customer service principles and practices

Keyboard skills

Some call center experience desired

Key Competencies:

Must be friendly, outgoing, “people oriented.”

Must be responsible for clocking in/out

Dependable and timely attendance is required.

Verbal and written communication skills

Information management

Attention to detail

Initiative

Show willingness and use own discretion in taking appropriate steps to finding solutions to problems; present ideas to solutions

Cooperativeness

Willingness to work with others

Flexibility

Open to change; willing to perform tasking as assigned

Practice professional customer service by treating the client with courtesy and respect at all times.

Serve as “Ambassadors” for creating and maintaining goodwill for the company.

Build rapport with clients and pets.

Ability to effectively communicate and educate clients and answer non-medical questions.

Reliability

Stress tolerance

Independence

Able and willing to perform task with little supervision

Team Player

Professional appearance required, scrubs are to be worn at all times and are furnished by the employee.

Ensure compliance with all company policies, procedures, and guidelines

Avoid gossip and treat co-workers with courtesy and respect at all times.

Other Qualifications:

Must be able to work 40 + hours a week Monday thru Friday and Saturdays as scheduled 8am to 5pm

Adhere to company policies and procedures

Bi-lingual – Fluent in English and Spanish