Live Chat Support
Company: Burjline Builders
Role summary
Live Chat Support is a full-time role at Burjline Builders in Atlanta, Georgia, United States (on-site). Posted 2026-08-29. Experience level: 0-2. No degree required.
- Job title
- Live Chat Support
- Company
- Burjline Builders
- Location
- Atlanta, Georgia, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-08-29
Here's a fantastic opportunity to jump into a full-time customer support role at Burjline Builders! No degree is needed, making it accessible for many, and it's a great entry-level position with room to grow. You'll be helping people directly, which can be really rewarding work.
Job description
Job Overview
CARING, Inc. is a leading non-profit organisation dedicated to enhancing the health, dignity, and well-being of senior residents and adults with disabilities. Our mission is to prevent premature institutionalisation by providing a range of vital services, including memory resources, transitional adult programmes, and affordable assisted living. We are currently seeking a compassionate and dedicated Live Chat Support professional to join our team. This is a full-time position based in Atlanta, Georgia, United States .
The successful candidate will be the first point of contact for many of our clients and their families, providing essential information and support through our digital channels. You will play a crucial role in upholding our organisation's values by delivering an empathetic, professional, and highly responsive service to those in need.
Responsibilities
• Respond promptly and professionally to enquiries received via live chat, providing accurate information about our programmes and services.
• Offer compassionate and empathetic support to clients, their families, and the general public, understanding their unique needs and situations.
• Guide individuals to the appropriate resources and departments within CARING, Inc. to ensure they receive the correct assistance.
• Maintain meticulous and confidential records of all client interactions within our internal systems.
• Handle sensitive information with the utmost discretion, adhering to data protection and privacy policies.
• Collaborate effectively with colleagues across different departments to ensure a seamless and supportive client journey.
• Stay fully informed about all of our services to provide the most current and relevant information to enquirers.
Qualifications
• Proven experience in a customer service or client support role, preferably using live chat or other digital communication platforms.
• Exceptional written communication skills in English, with excellent grammar, spelling, and a professional, friendly tone.
• A genuine sense of empathy, patience, and a strong desire to help vulnerable individuals.
• The ability to manage multiple conversations at once while maintaining high standards of quality and care.
• Strong organisational skills and a keen attention to detail.
• Proficiency in using standard office software and the ability to learn new systems quickly.
• Previous experience working within a non-profit, healthcare, or social care setting is highly desirable but not essential.
What We Offer
• A competitive hourly wage of $18 - $25 USD , dependent on experience.
• A full-time, permanent position within a stable and caring organisation.
• The rewarding opportunity to make a tangible and positive impact on the lives of others every day.
• A supportive, collaborative, and mission-driven work environment.