Residential Services Program Coordinator

Role summary

Residential Services Program Coordinator is a role at Centennial Mental Health Center Incorporated in Fort Morgan, Alabama, United States (on-site). Posted 2026-09-09. Salary: USD 23–29 per hour. Experience level: 2-5.

Job title

Residential Services Program Coordinator

Company

Centennial Mental Health Center Incorporated

Location

Fort Morgan, Alabama, United States

Work arrangement

on-site

Category

Administrative

Salary

USD 23–29 per hour

Experience level

2-5

Date posted

2026-09-09

Job description

Description

POSITION SUMMARY

The Residential Services Program Coordinator supports daily residential operations and helps foster a safe, structured and supportive environment, while assisting with programmatic and service needs. This role combines basic case management, recovery programming, and housing operations, ensuring residents are supported in their treatment goals and that the residence remains compliant with house policies, recovery/HUD housing standards, and applicable regulations. The Coordinator serves as a consistent non-clinical support and operational leader within the home, exercising independent judgment in coordinating programming, resident support, and day-to-day operational decisions.

ESSENTIAL DUTIES AND CORE RESPONSIBILITIES

Resident Support & Case Management

Conduct resident check-ins and random searches in accordance with agency policy and applicable regulations to assess treatment progress, housing stability and safety, and support needs

Assist residents in developing and maintaining resident-driven treatment goal plans

Provide basic, non-clinical case management support, including:

Referrals to treatment providers, medical care, employment services, legal resources, and community supports

Assistance with scheduling appointments and navigating systems of care

Monitor resident engagement in treatment goal activities and house expectations

Identify early warning signs of relapse or destabilization and follow established protocols for support and escalation, including administering randomized urinalysis tests when authorized by policy

Maintain appropriate documentation related to resident support, referrals, and incidents

Residential Programming & Community Engagement

Coordinate and facilitate case management programming, such as:

Life skills and/or Social skills groups

Recovery education and Relapse Prevention discussions

Facilitate or support house meetings, ensuring structure, accountability, and respectful communication

Encourage resident participation in mutual aid, peer supports, and community-based activities

Promote a culture of peer accountability, mutual respect, and treatment goal engagement

Support residents in building strengths and protective factors that promote positive treatment outcomes for independent living

Housing Operations & Safety

Alongside the Residential Services Program Manager, conduct and/or assist with:

Resident room checks

Property walk-throughs

Safety and wellness checks

Conduct searches in accordance with agency Search Policy and Procedure

Monitor compliance with house rules and Code of Conduct

Address minor conflicts or rule violations using restorative and recovery-oriented approaches

Ensure Residences remain free from alcohol, illicit drugs, and prohibited items

Assist with move-in and move-out processes, including orientations and exit planning

Coordinate with maintenance or leadership regarding property needs and safety concerns

Documentation & Compliance

Maintain accurate and timely documentation in accordance with agency policy

Complete incident reports related to safety concerns, prohibited items, or behavioral issues

Always ensure confidentiality of resident information

Support compliance with housing standards (e.g., NARR/CARR), Fair Housing laws, and agency policies

Participate in audits, site reviews, or certification activities as needed

Collaboration & Communication

Serve as a liaison between residents and leadership

Communicate concerns, trends, or needs to supervisory staff in a timely manner

Collaborate with external partners such as treatment providers, probation/parole officers (with appropriate releases), and community organizations

Model professional boundaries, ethical behavior, and resident-centered leadership

WORK CONDITIONS/PHYSICAL REQUIREMENTS

Ability to work flexible schedules, including evenings, weekends, and holidays, as needed

Ability to move throughout a residential setting, including stairs

Ability to lift up to 50 pounds occasionally

Ability to transition between Residential Residence and Outpatient Clinics, as needed

Ability to drive independently between Residential Residences

Ability to transport Residents within service area

Requirements

EDUCATION

Bachelor’s degree in Human Services field

Additional Addictions-level certifications preferred (CAS, CAT, LAC)

EXPERIENCE

Minimum 3-4 years of experience in Recovery Housing, 202/8 HUD Properties, Behavioral Health, Case Management, Corrections-based care, or related Human Services

Familiarity with NARR, ORH, or State HUD and recovery housing standards

Current QMAP certification, or ability to obtain within 30 days of hire

Current CPR/First Aid certification, or ability to obtain within 30 days of hire

Past Residential Treatment, HUD Housing or Sober Living programming experience

ABILITIES, KNOWLEDGE, SKILLS

Strong analytical and problem-solving skills.

Ability to recognize and adapt quickly to changing organizational and employee needs.

Strong ability to prioritize tasks and adhere to deadlines.

Exceptional written, verbal, and technological communication skills including professional and inviting non-verbal communication.

Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.

Self-starter with ability to work independently demonstrating a high degree of resourcefulness and creativity and minimum supervision.

Excellent interpersonal skills including the ability to interact effectively and professionally with diverse individuals.

Demonstrable emotional intelligence sufficient to recognize and overcome communication barriers and ability to work cohesively and effectively as both a team member and a team leader.

Strong technology skills including consistently demonstrating the ability to learn, utilize, and improve technological data, platforms, and information.

Ability to e