Information and Content Officer (Support line)
Company: Children First
Role summary
Information and Content Officer (Support line) is a full-time role at Children First in City of Edinburgh, Scotland, United Kingdom (hybrid). Posted 2026-10-08. Salary: GBP 30,602–35,778 per year. Experience level: 2-5.
- Job title
- Information and Content Officer (Support line)
- Company
- Children First
- Location
- City of Edinburgh, Scotland, United Kingdom
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Healthcare Support
- Salary
- GBP 30,602–35,778 per year
- Experience level
- 2-5
- Date posted
- 2026-10-08
This is a fantastic part-time role where you'll be creating helpful and clear information for parents and carers. It's a permanent position with a good salary for 21 hours a week, offering a chance to make a real difference.
Job description
The Role
Job Title: Information and Content Officer (Support line )
Reference number: CF26-46
Division: Fundraising, Marketing and Communications
Location: Edinburgh
Salary: Band C £18,361 - £21,466 per annum (based off £30,602 - £35,778 FTE)
Post Type: Permanent, Part-time 21 hours per week
Closing Date: 30 October 2026
Interview Date: Week commencing 09 November 2026
In this role, you’ll:
Create helpful, clear and accessible resources and information for parents and carers for the support line section of the Children First website.
Translate complex information about support and services into clear, accessible and engaging communications for families.
Update and manage website content using the CMS, ensuring information is accurate, accessible and up to date.
Drive forward organic social media activity promoting the support line, share new resources created for families and develop engaging multimedia content, including video.
Support children and families to safely and appropriately share their stories, following Children First’s story‑gathering, consent and safeguarding processes at all times.
Use insight, learning and feedback to inform continuous improvement in communications activity.
We’d love to hear from you if you have:
Excellent written and verbal communication skills.
Strong organisational skills and attention to detail.
A proactive, collaborative approach and commitment to our values.
Previous experience in a similar communications role.
Strong social media skills.
Excellent ICT skills and strong experience of Canva and creating video content.
Strong analytical skills with the ability to concisely summarise key information.
What we offer:
A workplace with values of with love, with purpose and with strength
40 days annual leave, inclusive of bank holidays
Pension scheme and wellbeing support
Flexible and hybrid working arrangements
Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
Blue Light card discount
A Fair Work accredited workplace
Our Values
Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.
With love, we put children first.
With purpose, we transform lives together.
With strength, we do whatever it takes to protect Scotland’s children.
How to Apply
If you share our values and are passionate about supporting our people, we would love to hear from you.
Closing date: 21 September 2026
Interviews: w/c 28 September
Contact: For more information, email nicola.douglas@childrenfirst.org.uk
Please visit the following link to meet our team, hear about our plans.
https://issuu.com/children_first/docs/children_first_support_line_recruitment_pack
Job Description
Role Summary
This is an exciting opportunity to join Children First, Scotland’s national children’s charity, in a newly created role as the dedicated Information and Content Officer for our national support line. Your role will be embedded within the support line service while being managed and supported by the wider Children First marketing and communications team.
Children First’s national support line has a 25-year track record of providing expert life-changing support to families across Scotland.
We are doubling the size of our support line so that every family living in poverty can get easy access to practical help, emotional support and financial advice, thanks to funding from the Scottish Government.
As the support line's dedicated Information and Content Officer you will play a vital role in this rapidly expanding team. You will proactively improve the support line content on the website and ensure articles and resources are clear, accessible and action focused and support families to navigate benefits, budgeting and employability pathways.
Your work will make a positive impact on families across Scotland by providing information to help them with challenges they may be facing bringing up children.
If you share our belief that Scotland can be a world leader in showing that children’s lives can be free from poverty and other harm and are passionate about making it happen, we want to hear from you.
Key results areas
What success looks like in the role:
Create helpful, clear and accessible resources and information for parents and carers for the support line section of the Children First website.
Working collaboratively with colleagues and external subject matter experts, you'll translate complex information about support and services into clear, accessible and engaging communications for families.
Update and manage website content using the CMS, ensuring information is accurate, accessible and up to date.
Report on engagement and website conversion rates for the support line webpages to inform the development of this section of the Children First website.
Drive forward organic social media activity promoting support line and new resources created for families most in need of support.
Work collaboratively with the support line and wider communications and marketing team to develop engaging multimedia content, including video.
Support children and families to safely and appropriately share their stories, following Children First’s story‑gathering, consent and safeguarding processes at all times.
Use insight, learning and feedback to inform continuous improvement in communications activity.
What we're looking for
We're looking for a communications professional with a proactive, collaborative approach and commitment to our values.
You'll have previous experience in a similar communications role, excellent written and verbal communication skills and the ability to analyse and concisely summarise key information.
Strong organisational skills and attentio
Apply for Information and Content Officer (Support line) at Children First