Service Administrator (West Central Services)

Role summary

Service Administrator (West Central Services) is a full-time role at Children First in Glasgow, Scotland, United Kingdom (on-site). Posted 2026-08-26. Experience level: 0-2. No degree required.

Job title

Service Administrator (West Central Services)

Company

Children First

Location

Glasgow, Scotland, United Kingdom

Work arrangement

on-site

Employment type

full-time

Category

Administrative

Experience level

0-2

Degree required

No

Date posted

2026-08-26

Job description

The Role

Job Title: Service Administrator (West Central Services)

Reference number: CF26-42

Location: Glasgow

Salary: Band B, £25,155 - £30,083 per annum

Post Type: Permanent, full-time

Closing Date: 11 th September 2026

Interview Date: 21 st September 2026

In this role, you’ll:

This is an exciting opportunity to be part of our West Central Services, to positively impact on the lives of children, young people and their families. These are innovative services, working alongside children and their families within communities across Glasgow, Inverclyde, Renfrewshire and South Lanarkshire. Our main community hub is in the Pollok area of South Glasgow, where this role would be based.

Children First along with our partners share a determination to act upon the recommendations from The Independent Care Review and deliver The Promise to children and young people. We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported.

We’d love to hear from you if you have:

will possess excellent administrative, IT and financial skills to support the work of Children First

provide a front-line reception service, as the first point of contact to external visitors and telephone callers, answering questions and responding to queries using own initiative as appropriate to ensure a relational and responsive service is provided

ability to maintain diaries, schedule and coordinate meetings and appointments

a cool head and clear minded at times of pressure

thinks it’s a privilege to work for and on behalf of children and families and

is kind and will bring their whole selves to the job: heart and mind

Above all else, the most important thing to us is that you are someone that will support the teams who are doing the right thing for children and their families at every turn.

What we offer:

A workplace with values of with love, with purpose and with strength

40 days annual leave, inclusive of bank holidays

Pension scheme and wellbeing support

Flexible and hybrid working arrangements

Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.

Blue Light card discount

A Fair Work accredited workplace

Base

You will be based in our community hub in Pollok. Due to the needs of the service, this is a fully office based role.

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

How to Apply

This a permanent, full time post of 35 hours per week.

Closing date: Friday 11th Septe mber . It is anticipated that interviews will be held in person on Monday. 21st September.

The selection process will include seeking PVG Scheme

FULL JOB DESCRIPTION:

Role Summary

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows practitioners and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

Key Results Areas

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Service Access and Communication

Children, families and partners experience a professional, responsive and supportive first point of contact with the service.

5. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

6. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities (All Roles)

Provide administrative and operational support to ensure effective service delivery

Maintain accurate records and data within organisational systems (including Dynamics)

Support financial processes including invoices, purchasing and petty cash

Act as a key point of contact for enquiries, supporting service access and communication

Coordinate meetings, diaries, resources and general service organisation

Support compliance with organisational policies and procedures

Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

Health & Safety coordination and local compliance tasks

Property and facilities management

Reception / front of house responsibilities

Supporting local funding, resources or community activity

Event coordination or service-specif