Customer Solutions Expert
Company: Conestoga Wood Specialties
Role summary
Customer Solutions Expert is a full-time role at Conestoga Wood Specialties in East Earl Township, Pennsylvania, United States (on-site). Posted 2026-10-01. Experience level: 0-2. No degree required.
- Job title
- Customer Solutions Expert
- Company
- Conestoga Wood Specialties
- Location
- East Earl Township, Pennsylvania, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-01
This is a fantastic entry-level opportunity to kickstart your career in customer service with a company that values growth! You'll learn everything you need to know to excel, with clear paths for advancement and increased pay. Plus, no degree is required to get started on this fulfilling journey.
Job description
Recognized as a critical part of our success, our Customer Solutions Expert works as part of a team to provide exceptional customer service and support. This position is the first of several levels of progression designed to allow for continued career and hourly wage growth within the Customer Service Department. The principle responsibility is to learn the concepts necessary in order to ultimately handle incoming and outgoing communication from internal and external customers. In addition, the Customer Solutions Expert responds to basic inquiries and processes orders in an expedient and accurate manner. As the initial skills are learned and demonstrated proficiently, the Customer Solutions Expert is promoted to the next level to continue to acquire and demonstrate more advanced learning.
Our Position:
Attend training to learn all aspects of the Customer Solutions Expert role in order to demonstrate the different skills necessary for success
Learn and navigate multiple system platforms simultaneously through performing basic telephone interactions via our general contact phone line as well as basic order entry
Answer general incoming calls and emails relative to customer orders, quotes, inquiries, product related questions and warranty resolutions for two of our four locations
Ensure satisfaction by clarifying, researching, and exploring solutions
Document order notes in our order platforms
Build loyalty with internal and external customers through active listening, consultative relationship building, resourcefulness, and basic knowledge of all product lines
Engage in learning on a consistent basis as our business and industry evolves
Follow company policies and procedures to ensure efficient and accurate resolution of customer issues
Your Qualifications :
High school diploma or equivalent required
Minimum of 6 months of customer service experience to include order entry
Full-time hours Monday through Friday, daytime hours and overtime when required
High attention to detail
Process orders with accuracy
Type to defined department metrics for both speed and accuracy
Must demonstrate a patient and professional demeanor and maintain a positive attitude
Attendance that meets the company attendance policy is an essential function of the job
Proficiency with computers, MS Office software, including email
Attain working knowledge of system platforms
Professional business communication skills, over the phone and in writing
Capable of working independently and within a team structure
Apply for Customer Solutions Expert at Conestoga Wood Specialties