Operations Supervisor
Company: Consumer Direct Care Network
Role summary
Operations Supervisor is a full-time role at Consumer Direct Care Network in Hudson, Wisconsin, United States (on-site). Posted 2026-10-16. Salary: USD 70,000–73,000 per year. Experience level: 2-5.
- Job title
- Operations Supervisor
- Company
- Consumer Direct Care Network
- Location
- Hudson, Wisconsin, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Salary
- USD 70,000–73,000 per year
- Experience level
- 2-5
- Date posted
- 2026-10-16
This is a fantastic opportunity to join a growing company that truly values its employees and fosters a supportive, collaborative environment. You'll earn a competitive salary and be part of an organization dedicated to caring for people, with a clear vision for the future.
Job description
Description & Requirements
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY
The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.
JOB DUTIES
Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
Oversee continuous service quality at the program level
Promote cohesiveness in the office environment
Oversee day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Collect and analyze program scorecard, dashboard, and key performance indicators
Comfortable with public speaking
Communicate effectively
Oversee compliance with applicable legal requirements, standards, policies, and procedures
Oversee advanced reporting
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Oversee complex service programs and special projects
Identify and implement process improvement efforts
Oversee special projects including, but not limited to:
Annual review of policy and procedures
Annual review of standard operating procedures
Annual satisfaction survey
Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in, and assign professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Recruit, hire, train, and supervise employees
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Oversee client enrollment, assessments, and supervisory visits as needed
Oversee certification and credentialing process for all service lines as needed
Ensures timely payroll processing by overseeing administrative functions as needed
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Bachelor’s degree preferred
2-4 years office experience preferred
Combination of education and experience
2 years leadership experience preferred
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insu
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