Director of Service (Heavy Equipment)
Company: D2B Groups
Role summary
Director of Service (Heavy Equipment) is a full-time role at D2B Groups in Chalfont, Pennsylvania, United States (on-site). Posted 2026-09-04. Experience level: 5-10.
- Job title
- Director of Service (Heavy Equipment)
- Company
- D2B Groups
- Location
- Chalfont, Pennsylvania, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Trades & Construction
- Experience level
- 5-10
- Date posted
- 2026-09-04
This is a fantastic opportunity to lead a service department for a growing heavy equipment company. You'll be responsible for ensuring top-notch customer satisfaction and operational efficiency, with excellent potential for career advancement. If you have a knack for managing teams and a passion for the heavy equipment industry, this could be the perfect fit for you!
Job description
Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings.
This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation.
Key Responsibilities
Leadership & People Development
• Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locations
• Establish clear performance expectations, accountability structures, and development plans for the leadership team
• Foster a culture of continuous improvement, ownership, and customer-focused service
Process & Systems
• Standardize and improve service processes, workflows, and systems across all branches
• Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibility
• Build repeatable, scalable playbooks that can be deployed to new locations as the company grows
Financial & Operational Performance
• Own aftermarket (parts and service) profitability across multiple branches
• Analyze branch-level performance data to identify gaps, trends, and improvement opportunities
• Manage labor efficiency, shop capacity, warranty processes, and service department KPIs
Growth & Expansion
• Partner with executive leadership on planning and operational readiness for new branch openings
• Ensure new locations are set up with the right processes, staffing structure, and systems from day one
• 7+ years of progressive experience in heavy equipment or related equipment service operations
• Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight)
• Strong track record improving service department profitability and operational efficiency
• Experience with service/DMS systems and using data to drive decisions
• Excellent leadership, coaching, and communication skills
• Willingness to travel occasionally to branch locations
Base salary: $120,000–$130,000
Performance-based bonus structure
Opportunity to shape aftermarket strategy for a growing, privately held company
High-visibility leadership role with a clear path tied to company expansion
Health Insurance, Life Insurance, Disability, PTO, etc.
Apply for Director of Service (Heavy Equipment) at D2B Groups