Associate IT Service Desk Engineer
Company: D360 Bank
Role summary
Associate IT Service Desk Engineer is a full-time role at D360 Bank in Riyadh, Riyadh Region, Saudi Arabia (on-site). Posted 2026-09-06. Experience level: 2-5.
- Job title
- Associate IT Service Desk Engineer
- Company
- D360 Bank
- Location
- Riyadh, Riyadh Region, Saudi Arabia
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-09-06
D360 Bank is looking for a motivated Associate IT Service Desk Engineer to join their team. This is a fantastic opportunity to kickstart your IT career with a clear path for growth and development within the company. They offer competitive pay and a supportive environment where you can learn and contribute.
Job description
The job role is responsible for supporting the employees with all IT-related technical support issues to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
He/she must be knowledgeable in a broad, constantly evolving assortment of Information Technology, policies, and procedures, & must possess the maturity & reliability to provide user support accurately & consistently.
He/she will have responsibility for IT troubleshooting and problem-solving wherever possible, taking ownership of calls and researching solutions. He/she will also be involved in testing applications on the new desktop build.
Responsibilities
Maintain services by measuring and monitoring availability, latency, and overall system health. Troubleshoot issues and analyse system performance.
Respond to alarms/alerts promptly to service issues and requests
Ensure a high level of service availability and possess the ability to diagnose server or network alerts, events, and issues
Communicate and liaise with all product teams; notify appropriate parties immediately of any issues that may affect efficient operations
Proactively supporting the underlying application infrastructure technology estate reducing service risk, inefficiencies, problems, and bugs.
Ensuring required reactive and proactive activities are undertaken to ensure the SRE team is contributing to the successful meeting of SLAs in relation to service availability.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Desire to learn and develop all necessary technical skills.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in properly using hardware and software.
Responding to user requests and provide L1 support
Qualifications
Preferred Qualifications
A tertiary-level qualification from an internationally recognized institution
Years & Nature of Experience
Recommended to have 3 to 5 years of equivalent experience where required competencies and experience have been demonstrated
An experienced professional who can deliver on difficult technical tasks
Has project implementation experience
Is self-sufficient at work and could be given small project responsibility
Has provided technical supervision to junior staff in the past
Technical Competencies
Customer Service Management
Data Mining & Modelling
Help Desk Support
Troubleshooting
Behavioral Competencies
Communication
Flexible
Learning Agility
Analytical Skills