Eligibility Technician I, II, III

Role summary

Eligibility Technician I, II, III is a role at Delta County Colorado in Delta, Colorado, United States (on-site). Posted 2026-08-14. Salary: USD 21–23 per hour. Experience level: 2-5.

Job title

Eligibility Technician I, II, III

Company

Delta County Colorado

Location

Delta, Colorado, United States

Work arrangement

on-site

Category

Trades & Construction

Salary

USD 21–23 per hour

Experience level

2-5

Date posted

2026-08-14

Job description

Description

This position is anticipated to close on August 26, 2026, but applications will be accepted until position is filled and removed from the Delta County jobs website.

Date Reviewed: 04/2025

GENERAL POSITION DESCRIPTION:

Receives information and conducts interviews to determine initial and on-going eligibility for public assistance programs, enters client information into a complex computer system, analyzes information against numerous public assistance programs and their related regulations, and refers clients to a variety of internal and external resources/services. Documents all client interactions and casework clearly, correctly and concisely.

The Eligibility Technician position consists of three separate tiers, each with increased responsibility, experience, and independent operation.

Level I

Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks, limited decision making required; generally, works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.

Level II

Applies skills and job knowledge in area of specialization; applies procedures, operations, techniques, tools, materials, and/or equipment to meet the needs of area of specialization at an intermediate level of knowledge and understanding; may work on non-routine tasks, projects, and applications; resolves issues/makes working decisions within area of specialization or responsibility with general supervision.

Level III

Works on varied tasks ranging from routine to complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under Intermittent supervision; relies on experience and judgment to plan and accomplish assigned tasks.

ESSENTIAL FUNCTIONS/ RESPONSIBILITIES:

Assesses economically vulnerable clients; evaluates clients’ needs, provides comprehensive eligibility determinations to families or cases in accordance with agency, state and federal program requirements.

Conducts interviews with applicants, recipients, and other related parties to obtain information required to determine program eligibility.

Interprets and applies complex federal and state policies, rules, and regulations to ensure access to appropriate services and consistent, accurate, and timely processing of client services.

Maintains a thorough understanding of complex programs, processes, or specialized systems through participation in ongoing training.

Operates databases from a wide variety of systems, provides ongoing case maintenance, and processes applications for assistance and redetermination of eligibility.

Supports the relationship between Delta County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required and assigned.

This position requires consistent punctuality and attendance. The primary location of employment for this position is the designated Delta County location/office with the exception of duties that are performed off site as required in responsibilities. The employee is required to perform most (generally 95%) of assigned duties from this designated office location to allow for client, customer and coworker access and collaboration, unless prior written approval for an alternative arrangement, such as temporary remote work, has been granted by the employee's direct supervisor and/or department head and maintained in the employee personnel file.

GENERAL JOB DUTIES:

Level I

Learns the functions of the Front Desk Administrative Assistant to provide coverage as needed.

May testify in hearings on cases appealed as representatives of the department.

Communicate effectively verbally and in writing; following and effectively communicating verbal and written instructions.

Establish effective working relationships with coworkers and supervisors; be sensitive to individual values and needs.

Make objective distinctions between relevant and non-relevant information.

Exercise judgment in applying and selecting appropriate rules and regulations.

Prioritize and organize daily tasks and work assigned to avoid any backlog.

Handle multiple tasks simultaneously, under pressure, and in emergency and stressful situations.

Interact with people of different social, economic, and ethnic backgrounds with courtesy, professionalism and respect.

Utilize standard personal computer software programs and specialized State and County software.

De-escalate upset and/or angry customers; professionally navigate difficult conversations.

Perform similar and related duties as assigned.

Level II

Must complete all duties of a level I at an intermediate level with general supervision.

Complete State and County training in Temporary Assistance for Needy Families (TANF), Adult Financial, and Long Term Care (LTC) Medicaid programs.

Proficiently process TANF, Adult Financial and Long Term Care Medicaid programs with 95% accuracy and timeliness.

Understand eligibility results and detect when benefits have been incorrectly determined, and make necessary corrections.

Level III

Be an internal resource on all program areas to include an understanding of policies and rules, Colorado Benefit Management System (CBMS) functionality, claims and fraud, and in problem detection and resolution.

Display leadership skills, take initiative and model effective and productive communication in a team setting.

Assists with training new technicians.

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