Customer Service Manager Germany (m/f/d)

Role summary

Customer Service Manager Germany (m/f/d) is a full-time role at Dexcom in Mainz, Rhineland-Palatinate, Germany (hybrid). Posted 2026-10-14. Salary: EUR 85,170–110,220 per year. Experience level: 10+.

Job title

Customer Service Manager Germany (m/f/d)

Company

Dexcom

Location

Mainz, Rhineland-Palatinate, Germany

Work arrangement

hybrid

Employment type

full-time

Category

Customer Service

Salary

EUR 85,170–110,220 per year

Experience level

10+

Date posted

2026-10-14

Job description

The Company

Dexcom Corporation (NASDAQ: DXCM) ist ein Pionier und weltweit führend im Bereich der kontinuierlichen Glukoseüberwachung (CGM). Dexcom begann als kleines Unternehmen mit einem großen Traum: Die Art und Weise, wie Diabetes behandelt wird, für immer zu verändern. Informationen und Erkenntnisse zugänglich zu machen, die zu besseren gesundheitlichen Ergebnissen führen. Heute, 25 Jahre später, haben wir eine ganze Branche geprägt – und wir stehen erst am Anfang. Wir erweitern unsere Vision über Diabetes hinaus, um Menschen zu befähigen, ihre Gesundheit selbst in die Hand zu nehmen. Das bedeutet: personalisierte, umsetzbare Erkenntnisse, die darauf abzielen, wichtige gesundheitliche Herausforderungen zu lösen. Unser Ziel bleibt: Die menschliche Gesundheit zu verbessern.

Angetrieben werden wir von Tausenden ehrgeiziger, leidenschaftlicher Menschen weltweit, die wie Kämpfer darum ringen, das Vertrauen unserer Kundinnen und Kunden zu gewinnen – durch Zuhören, Integrität, große Visionen und Verlässlichkeit. Wir haben bereits Millionen Leben verändert – und sind bereit, Millionen weitere zu verändern.

Unsere Zukunftsvision ist es, ein führendes Unternehmen im Bereich der Gesundheitstechnologie für Verbraucher zu werden, während wir weiterhin Lösungen für ernsthafte Gesundheitsprobleme entwickeln. Wir werden dieses Ziel erreichen, indem wir kontinuierlich einzigartige Erfahrungen mit Biosensor-Technologie neu erfinden. Auch wenn wir weit von unseren Anfängen als kleines Unternehmen entfernt sind – unsere Träume sind größer denn je. Die Chance, die Gesundheit weltweit zu verbessern, liegt vor uns.

Meet the team:

The EMEA Customer Service team brings this mission to life by helping patients, caregivers, and business partners access and confidently use Dexcom solutions. Working across multiple countries, languages, and channels, the team delivers customer-facing and back-office services with a shared commitment to listening, acting with integrity, thinking big, and being dependable. We focus on creating consistent, compliant, and high-quality experiences that build customer trust and support Dexcom’s continued growth.

We are seeking an experienced Customer Service Manager to lead operations for the German market. This role will drive team and operational performance, ensure compliant and high-quality service delivery, and lead continuous improvement to strengthen the customer experience, operational excellence, and sustainable business growth in a fast-paced, multilingual, and regulated environment.

Where you come in:

Lead high-quality Customer Service operations for the German market, ensuring timely, consistent, and compliant customer-facing and back-office services while building scalable capabilities to support potential expansion into other German-speaking markets or a broader remit as business needs evolve

Own operational performance and governance by setting clear priorities, monitoring service levels, customer satisfaction, quality, and productivity, and taking timely action to address performance gaps and risks

Shape and execute the workforce strategy by translating demand forecasts and business plans into capacity, scheduling, and resource decisions that balance customer experience, employee well-being, and cost efficiency

Lead, coach, and develop the team through effective hiring, onboarding, goal setting, performance management, capability building, engagement, and succession planning, while fostering an inclusive, accountable, and customer-focused culture

Use customer and operational insights to identify trends, address root causes, and deliver measurable improvements in service quality, efficiency, and customer experience

Ensure effective controls and compliance by maintaining adherence to service policies, standard operating procedures, quality requirements, and applicable regulatory obligations, supported by clear escalation and issue-management processes

Partner cross-functionally with Commercial, Supply Chain, Quality, HR, IT, and external partners to resolve issues, improve end-to-end processes, and ensure operational readiness

Support broader business priorities , including new-market opportunities, product launches, service-model evolution, and process rollouts in the countries of responsibility and across EMEA as needed, ensuring effective operational readiness and execution

What makes you successful:

Proven experience leading Customer Service operations and teams in Germany, ideally in a multi-market or international environment, in a regulated industry

Strong people-leadership capabilities, with experience building engaged, accountable, and high-performing teams through effective hiring, coaching, development, and performance management

Demonstrated operational-management expertise, with a track record of delivering service-level, customer-satisfaction, quality, productivity, and compliance targets

Experience translating demand forecasts and business plans into effective capacity, scheduling, and resource decisions that balance customer experience, employee well-being, and cost efficiency

A data-driven, continuous-improvement mindset, with the ability to identify trends and root causes, translate insights into action, and deliver measurable, sustainable outcomes

Strong cross-functional leadership and influencing skills, with the ability to build effective partnerships, resolve issues, and lead through change across markets, functions, and external partners

Sound judgement and the ability to manage operational risks and adapt to evolving business priorities, including new markets, product launches, and service-model changes across EMEA

Fluency in German and English, with the ability to communicate effectively with customers, teams, business partners, and stakeholders across Germany and the wider EMEA region

What you’ll get:

A front row seat to life changing CGM technology.

A full and comprehensive benefits program.

Growth opport