CCE
Company: Digitide Solutions Limited
Role summary
CCE is a full-time role at Digitide Solutions Limited in Mumbai, Maharashtra, India (on-site). Posted 2026-10-10. Experience level: 0-2. No degree required.
- Job title
- CCE
- Company
- Digitide Solutions Limited
- Location
- Mumbai, Maharashtra, India
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-10
This is a fantastic entry-level opportunity to get your foot in the door with a growing company, and you don't even need a degree! You'll be the friendly voice of the company, helping customers and making sure they have a great experience. Plus, there's a lot of room to learn and grow within the team.
Job description
As a CCE, you will be the front-line representative for our company, handling customer inquiries, providing product/service information, and resolving customer issues. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with the back-office team to ensure smooth operations and efficient customer service.
Responsibilities
Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate and up-to-date product/service information to customers.
Resolve customer complaints and issues, ensuring a positive resolution.
Maintain a high level of customer satisfaction and build long-term customer relationships.
Collaborate with the back-office team to ensure efficient order processing and timely delivery.
Handle customer escalations and provide effective solutions.
Maintain accurate records of customer interactions and feedback.
Stay updated on company policies, procedures, and product knowledge.
Assist in identifying areas for process improvement and provide feedback.
Ensure compliance with company standards and regulations.
Qualifications
A high school diploma or equivalent is required.
1-2 years of experience in a customer service role, preferably in a back-office environment.
Excellent communication and interpersonal skills, with the ability to build rapport.
Strong problem-solving and conflict resolution abilities.
Proficiency in MS Office and basic computer skills.
Ability to work independently and manage multiple tasks simultaneously.
A customer-centric approach and a positive attitude.
Willingness to learn and adapt to new systems and processes.
Excellent time management and organizational skills.
A passion for delivering exceptional customer service.