Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
Company: Eco Plus Solutions AB
Role summary
Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! is a full-time role at Eco Plus Solutions AB in Apulia, Italy (on-site). Posted 2026-11-01. Salary: EUR 1,262 per month. Experience level: 0-2. No degree required.
- Job title
- Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
- Company
- Eco Plus Solutions AB
- Location
- Apulia, Italy
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Salary
- EUR 1,262 per month
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-11-01
You can jumpstart an international career in sunny Lisbon with this friendly support role that welcomes applicants without a degree. It is a fantastic opportunity to join a multicultural team, gain valuable global experience, and enjoy life in Portugal while providing essential help to Italian-speaking customers.
Job description
Location: Lisbon, Portugal (100% On-site)
Language Requirements: Fluent Italian (C1/C2) and Operational English (B2)
Job Title: Italian-Speaking Customer Support Specialist
Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.
Work Setup: Office-based presence required at our Lisbon facility (100% on-site; remote work options are not available).
Timeline: Urgent filling preferred.
Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Core Responsibilities
Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
Issue Diagnostics: Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases with absolute precision.
Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications
Essential Criteria:
Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension), paired with operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training modules.
Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
Workplace Presence: Physical presence and full-time availability to work on-site at our Lisbon office facility.
Essential Skills:
Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence, and a positive, proactive mindset.
Hours & Shift Pattern
Schedule: Full-time (40 hours per week) , 8-hour daily shifts across 5 working days.
Shift Windows: Continuous 24/7 rotating shift schedules .
Compensation Models
Candidates can select between two tailored compensation structures based on their individual situation:
Option A: Local Contract (For Local Applicants)
Base Remuneration: €1,262.33 gross/month (paid across 12 months).
Housing: Self-arranged living setup (best suited for candidates living in Lisbon or managing independent housing).
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration: €1,059.00 gross/month (paid across 12 months).
Provided Accommodation: Private room within a shared corporate flat with core utilities fully covered (electricity, gas, water, internet).
Travel Assistance: Full inbound flight reimbursement after passing probation, plus organized airport pickup service.
Added Perks
Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid and compensated starting from your very first day.
Career Advancement: Clear internal progression pathways leading into Quality Assurance (QA), corporate training, or team supervisory positions.
Health & Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.
Submission Instructions
Submit an updated resume in English or Italian. Eligible applicants will receive a call from our talent acquisition team to complete a preliminary telephone screening!