AVP Technology Service Delivery
Company: EXL
Role summary
AVP Technology Service Delivery is a role at EXL in Noida, Uttar Pradesh, India (hybrid). Posted 2026-08-18. Experience level: 10+.
- Job title
- AVP Technology Service Delivery
- Company
- EXL
- Location
- Noida, Uttar Pradesh, India
- Work arrangement
- hybrid
- Category
- Logistics & Warehousing
- Experience level
- 10+
- Date posted
- 2026-08-18
You will have the chance to lead complex service delivery strategies at a global firm that values high-level operational leadership and client success. It is a fantastic opportunity if you enjoy steering large-scale technology initiatives and want to make a genuine impact on how technical services are delivered across an enterprise.
Job description
1. Role Purpose
Senior Technology Service Delivery Consultant for business operations.
Owns end-to-end technology responsibility across the full client lifecycle — from pre-sales to steady-state delivery.
2. End-to-End Lifecycle Ownership
Pre-sales / RFP stage :
Partners with front-end/business teams to respond to RFPs.
Designs differentiated, client-specific technology solutions.
Client onboarding & transition :
Leads technology transition and solution implementation post client sign-off.
BAU / Run phase :
Runs technology service delivery for the account across the entire lifecycle.
3. Core Delivery Responsibilities
Application and infrastructure availability and reliability .
Contractual and regulatory compliance .
Cost management with a clear focus on margin improvement .
Information security for client and EXL data; ownership of audits and controls.
4. Technology Experience Expectations
Strong working knowledge across key platforms:
Cloud technologies
AI and automation
Contact center technologies
Network & telecom
Digital workplace / end-user computing
Understanding of how AI, cloud, and automation enable business value, not just IT operations.
5. Stakeholder Management & Consulting Mindset (Critical)
Role requires high maturity in managing multiple senior stakeholders , including:
Internal front-end leaders
Clients’ CIOs, CSOs, and senior executives
Must demonstrate:
Strong communication and influencing skills
Ability to explain complex technology solutions in business language
Capability to convince stakeholders that EXL’s solution is the best-fit and differentiated
Expected to act as a trusted advisor , not just a delivery leader.
6. Value Creation Orientation
Focus on value-based delivery , not effort- or volume-based metrics.
Ability to:
Define clear value metrics
Measure, track, and report business impact
Articulate technology-driven value to clients and internal leadership.
7. Relationship & Executive Presence
Proven strength in long-term relationship building .
Comfortable engaging with and managing senior client stakeholders .
Balances business outcomes, delivery excellence, and client satisfaction.
8. Target Talent Pool
Preferred sourcing from peer / competitor organizations such as:
WNS, Teleperformance, Concentrix, Accenture, Infosys BPO, Sutherland, Hinduja Global, TCS BPO, First Source Solutions
Flexibility to consider strong candidates outside the domain if core consulting and leadership criteria are met.