Executive-Customer Care Medical Voice
Company: EXL
Role summary
Executive-Customer Care Medical Voice is a role at EXL in Cape Town, Western Cape, South Africa (on-site). Posted 2026-09-07. Experience level: 0-2. No degree required.
- Job title
- Executive-Customer Care Medical Voice
- Company
- EXL
- Location
- Cape Town, Western Cape, South Africa
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-07
Looking for a rewarding entry-level role where you can make a real difference? EXL is seeking compassionate individuals to join their customer care team, no degree needed! This is a fantastic opportunity to start a fulfilling career helping others, with a competitive salary and the chance to grow within the company.
Job description
The intake agent will receive and review the fax images and start data entry in the system. • Validate and verify the provider and member using all compliance metrics. • Create the precert case and route the case to the appropriate bucket for initial or final review. • Attach the fax for existing precert cases needing additional information. • Intake agent needs to determine whether case should be cancelled or build • Investigate previous case history to determine case outcome • Fax back providers • Research certain drugs • Data capture from system to template.
Responsibilities
Navigate through multiple systems / applications for data gathering • Proficiency with computer skills (navigating multiple systems and keyboarding) • Understand the goals and standards to ensure that quality and productivity standards are met • Accurate and timely updating of the database • Meet the agreed upon KPIs as per the operational definitions and targets • Participate in the User Acceptance Testing as needed • 98% - 100% attendance during training/nesting period is required • Tying speed – 25-30 words/minute with 90% accuracy • Must be flexible to work hours with Monthly work schedules changes
Qualifications
Education Level - High School Graduate (NSC
“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”