Deputy Manager - Transactional Quality
Company: WNS Global Services
Role summary
Deputy Manager - Transactional Quality is a role at WNS Global Services in Cape Town, Western Cape, South Africa (on-site). Posted 2026-09-02. Experience level: 2-5.
- Job title
- Deputy Manager - Transactional Quality
- Company
- WNS Global Services
- Location
- Cape Town, Western Cape, South Africa
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 2-5
- Date posted
- 2026-09-02
This is a great opportunity to step into a leadership role at a global company, focusing on ensuring top-notch quality in financial transactions. You'll be managing a team and have the chance to make a real impact, with no degree strictly required for this position.
Job description
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Key Responsibilities:
Customer comebacks consolidation and follow-up on resolutions based on monthly meetings or conference calls and the reporting will be based post understanding between Business and Offshore team
Monitoring and reporting TAT
Monitor and develop campaign performance and ensure that strategies are in line with both business and client expectations.
Ensuring team effectiveness
Ensuring that reporting to all stakeholders are accurate
Developing quality assessors
Ensuring that assessment SLA`S are met
Analyse data and make recommendations to the Operational team where needed
Communication with all stakeholders
Qualifications
Matric Grade 12
Additional Information
Minimum 2-3 years management experience within a contact centre
Utilities experience is essential
Management qualification preferable
MS Office knowledge essential
Previous QA experience required
Proven experience in monitoring and leadership of operations
Experience in providing expert consultation regarding department or business unit related matters
Apply for Deputy Manager - Transactional Quality at WNS Global Services