Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924
Company: WNS Global Services
Role summary
Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924 is a role at WNS Global Services in Pune City, Maharashtra, India (on-site). Posted 2026-10-28. Experience level: 5-10.
- Job title
- Deputy Manager - Transactional Quality - Pune - Magarpatta City - REF112987S_2026288924
- Company
- WNS Global Services
- Location
- Pune City, Maharashtra, India
- Work arrangement
- on-site
- Category
- Healthcare Support
- Experience level
- 5-10
- Date posted
- 2026-10-28
If you have a background in quality assurance and enjoy driving process improvements within a fast-paced corporate environment, this opportunity at WNS could be a perfect match. It is a great chance to join a globally recognized team in Pune that integrates AI-powered solutions into their daily operations, offering you a pathway to grow your career alongside industry experts.
Job description
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUDrive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targetsDeliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performanceEnsure continued calibration to the quality frameworkResponsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reportingFacilitate Kaizen initiatives within the teamAccountable for customer complaint resolution processEnsure Process documentation & sign off as per ISO standards & WNS Quality Assurance PlaybookResponsible for timely & accurate reporting, updates and business insightsFoster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring
Qualifications
Graduate / Post GraduateOverall work experience of minimum 5-6yrs.;
minimum 4-5 yrs. experience in Quality
Lean Six sigma Yellow/Green belt certified OR good understanding of Lean Six sigma concepts, RCA / QC tools & mechanisms
Excellent Communication skills - written & verbalWorking knowledge of Excel & PowerPoint
Should have analytical bent of mind
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset