Helpdesk Analyst
Company: Grand Circle Corporation
Role summary
Helpdesk Analyst is a full-time role at Grand Circle Corporation in Butte-Silver Bow, Montana, United States (on-site). Posted 2026-08-06. Experience level: 2-5.
- Job title
- Helpdesk Analyst
- Company
- Grand Circle Corporation
- Location
- Butte-Silver Bow, Montana, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-08-06
Job description
Grand Circle Travel has an opening for a Helpdesk Analyst. Specializing in customer support. This role requires skills in IT hardware and software. Needs to be strong in remote troubleshooting and communication to customers. Need to provide technical support GCC associates in EMEA region. Reporting to Director of Technology.
Key Responsibilities:
Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved within agreed SLA
Administers user accounts, access permissions, and Microsoft 365 services within a hybrid Active Directory environment
Prepare workplace for associates
Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
Maintain conference room audio/visual system and related equipment
Provide accurate information on IT products or services
Plan, report, complete IT equipment replacement as per agreed corporate standard
Equipment purchase as per need, including gathering suppliers, quotes, getting approval, assisting with delivery and PO tracking
Identify and suggest possible improvements on procedures
Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
Experience and Qualifications:
Good understanding of Windows 10, and Office 365 products
Active Directory, Office365 administration
PC hardware, Printers, scanners, computer peripherals, cell phone, copy machine
Ability to diagnose and resolve basic technical issues
Advantage 2 years experience as a Help Desk technician or other customer support role (advantage but not required)
Advantage 2 years+ experience working in a Windows environment
Benefit package:
Vacation days per year + 3 personal days from the company
Reimbursement of public transport with yearly max cap
Incentive Bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth – Available on request
Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
Referral Bonus
Full training program onsite
Unique Corporate Culture (Team building, Community Work, Corporate Events)
Working as part of an international team (exposure to colleagues in worldwide offices).
Great opportunity to learn about all aspects of travel business and streamline your career
*All benefits are applicable at company discretion
Applicant should be proficient:
Demonstrated knowledge of incident and change management principles and best practices.
Strong problem solving and analytical skills.
Excellent interpersonal skills.
Excellent written and verbal communication skills.
Ability to manage and adjust multiple priorities in a fast-paced, rapidly changing environment
Ability to work independently and as well as working in a team-oriented, collaborative environment
Ability to analyze data and create data driven recommendations
To learn more, please visit our websites at www.gct.com , www.oattravel.com and www.grandcirclefoundation.org .
By applying for this position, you agree that Grand Circle may process the personal information you provide for recruitment and hiring purposes. Your data will be handled confidentially and retained only as necessary for the recruitment process and applicable legal requirements.
For questions regarding the processing of your personal data or to exercise your privacy rights, please contact gdprinfo@oattravel.com