Part-time Technical Support Specialist - *flexible hours*
Company: Great Plains Communications
Role summary
Part-time Technical Support Specialist - *flexible hours* is a full-time role at Great Plains Communications in Omaha, Nebraska, United States (hybrid). Posted 2026-09-01. Experience level: 2-5.
- Job title
- Part-time Technical Support Specialist - *flexible hours*
- Company
- Great Plains Communications
- Location
- Omaha, Nebraska, United States
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-09-01
This is a great part-time opportunity to get your foot in the door with a growing company, offering flexible hours to fit your schedule. You'll provide essential technical assistance and troubleshooting, making a real difference for customers. A degree isn't required, just a passion for problem-solving.
Job description
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: #333333; mso-font-kerning: 0pt; mso-ligatures: none;"><strong>Great Plains Communications</strong> is looking for a <strong>Part-time Technical Support Specialist</strong><span style="mso-spacerun: yes;"> (30 hours per week) </span>to provide</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"> an escalated level of technical support for the Internet and Voice lines of business. Will serve as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians. Communicates with the GPC Service Assurance team regarding widespread residential service outages. Identifies areas for improvement in Tier 1 troubleshooting and provides procedures and training as required.</span></p><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"> </p><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"><strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;">Flexible hours ** IDEAL POSITION** for College Student or Stay at home Moms!!</span></strong></p><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"> </p><h5 class="MsoNormal"><strong><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;">THIS POSITION IS PART-TIME working 30 hours per week - 9 am to 9pm. Work is on Monday, Friday, and Saturday with flexiblitity on a 4th day during the week.</span><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="font-family: Aptos, sans-serif;"> </span></span></strong></h5><p> </p><p class="MsoNormal"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; color: black;"><strong><u><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: #333333; mso-font-kerning: 0pt; mso-ligatures: none;">Applicants for this part-time position can live in the Omaha/Blair/Kearney/Chadron metro area. </span></u><span style="text-decoration: underline;"><span style="font-size: 12pt; font-family: 'Times New Roman', serif; color: rgb(51, 51, 51); text-decoration: underline;">Required in office training during first 6-8 weeks of</span></span><u><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: #333333; mso-font-kerning: 0pt; mso-ligatures: none;"> hire.</span></u></strong></span></p><p class="MsoNormal"> </p><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"><strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;">There is an option to be fully remote after initial in-house training of approximately 6-8 weeks.<span style="mso-spacerun: yes;"> </span>Occasional in-house meetings to the Blair, Kearney or Chadron office is required.</span></strong></p><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span></p><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: normal;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;">Duties Include:</span></strong></p><p class="MsoListParagraphCxSpFirst" style="mso-add-space: auto; text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in .25in 0in .25in;"><!-- [if !supportLists]--><span style="font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="mso-list: Ignore;">×<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">Provides resolution of customer-related Internet, Voice, IP Video, Wireless, and Home Security service problems</span></p><p class="MsoListParagraphCxSpMiddle" style="mso-add-space: auto; text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; margin: 0in .25in 0in .25in;"><!-- [if !supportLists]--><span style="font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="mso-list: Ignore;">×<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><!--[endif]--><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: n
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