IT Support Specialist
Company: Greater Omaha Packing Co
Role summary
IT Support Specialist is a full-time role at Greater Omaha Packing Co in Omaha, Nebraska, United States (on-site). Posted 2026-08-25. Experience level: 2-5.
- Job title
- IT Support Specialist
- Company
- Greater Omaha Packing Co
- Location
- Omaha, Nebraska, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-08-25
You’ll be the go-to person for keeping the tech running smoothly at a fast-paced production environment, offering plenty of hands-on experience for someone who enjoys problem-solving. It’s a great opportunity to build a stable career in a vital industry where your daily impact is truly felt by the whole team.
Job description
About Greater Omaha
Greater Omaha has been in the beef business since 1920. An uncompromising commitment to quality has been our hallmark since day one, constantly at the forefront of innovation in food safety and humane treatment of animals. Today, we ship beef to every U.S. state and over 70 countries around the globe.
Why Join Greater Omaha?
For over 100 years, Greater Omaha has built a culture of growth, opportunity, and community involvement. We provide opportunities to build a career with a company known for promoting from within, investing in employee development, and making a meaningful impact in the communities where we live and work. Here's a few reasons why employees choose Greater Omaha:
Competitive starting pay with opportunities for advancement
Medical, dental, and vision insurance
401(k) with company match
Education reimbursement for employees
Tuition and scholarship opportunities for dependents
Childcare assistance
Career growth within one of the nation's leading beef processors
Position Summary
The IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service.
Essential Duties and Responsibilities
Provide in-person, phone, 2-way radio, and remote technical support.
Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
Document incidents and resolutions in the ticketing system.
Escalate complex issues to appropriate technical resources.
Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
Create user accounts, reset passwords, and manage access requests.
Support onboarding and offboarding activities.
Maintain IT asset inventory and equipment tracking.
Test and evaluate hardware and software solutions.
Train users and assist with IT policies and procedures.
Assist in after hours on call support.
Skills and Requirements
Must be at least 18 years old and legally authorized to work in the United States.
Desktop support and end-user troubleshooting experience.
Knowledge of Windows operating systems and Microsoft 365.
Knowledge of TCP/IP, Wi‑Fi, and VPN.
Experience with Active Directory and user administration.
Strong customer service, communication, and organizational skills.
Preferred Skills and Qualifications
CompTIA A+
CompTIA Network+
Associate degree in Information Technology, Computer Science, or related field preferred.
Minimum two years of desktop support or technical support experience preferred.
Work Environment
Ability to perform duties in manufacturing and processing environments that may involve temperature extremes, moisture, noise, odors, and exposure to industrial conditions.
Ability to work at a computer for extended periods.
Ability to communicate effectively in person, by phone, and electronically.
Ability to walk, stand, bend, stoop, kneel, and move IT equipment as needed.
Ability to lift and transport computer hardware, peripherals, and related equipment.
Ability to use keyboards, tools, and technical equipment controls.
Benefits and Perks
At Greater Omaha Packing, we invest in our employees by offering a competitive benefits package, including:
Competitive starting pay with opportunities for advancement
Weekly Pay
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
401(k) Retirement Savings Plan with Company Match
Company-Paid Life Insurance
Employee Assistance Program (EAP)
Accident, Critical Illness, and Hospital Indemnity Insurance
Education Reimbursement Program
Dependent Education Reimbursement Program
Dependent Scholarship Program
Childcare Assistance
Employee Discounts
On-Site Bank
Paid Time Off and Paid Holidays
Wellness Resources and Employee Support Programs
Paid Community Volunteer Opportunities
Career Development Opportunities
Benefits eligibility and plan details are subject to company policy and plan provisions.