Coordinator (Needs-Led Pathway)
Company: Healios
Role summary
Coordinator (Needs-Led Pathway) is a full-time role at Healios (remote). Posted 2026-10-14. Salary: GBP 28,000 per year. Experience level: 0-2. No degree required.
- Job title
- Coordinator (Needs-Led Pathway)
- Company
- Healios
- Location
- Remote
- Work arrangement
- remote
- Employment type
- full-time
- Category
- Logistics & Warehousing
- Salary
- GBP 28,000 per year
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-14
This is a fantastic remote opportunity working full or part-time for Healios, with no degree required. You can earn up to £28,000 per year in this role, which is a fixed-term contract for up to two years. It's a great chance to gain valuable experience in a supportive environment.
Job description
POSITION: Fixed Term Contract (up to 2 years) - Full/Part Time (minimum of 30 hours per week required)
LOCATION: Fully remote, UK based
SALARY: Up to £28,000 per year
Fixed term contract - This is a 2 year fixed term opportunity created to support the delivery of a specific contract commitment. Any continuation beyond the initial fixed term period would be dependent on the ongoing requirement for the work associated with the contract. We are unable to guarantee that the role will continue beyond the two year term.
United by our vision. Leading with empathy. Pioneers in curiosity.
Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.
Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!
Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.
“Great minds don’t think alike”
From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.
As the Coordinator for our Needs-Led Pathway , you will play a pivotal role in our team, which we deliver in partnership with Sirona care & health for families across Bristol, North Somerset and South Gloucestershire (BNSSG). You’ll keep work flowing through the pathway: supporting families to complete their onboarding questionnaires and paperwork, answering their questions, coordinating their appointments, and linking them with their dedicated Care Navigator clinician.
Your primary responsibility will be to make sure every family has a positive, predictable and respectful experience of the clinical pathway – from their first contact with us through to their final ‘Moving Forward’ conversation – and of how the pathway connects with our Integrated Therapeutic Service (ITS) and our neurodevelopmental (ND) teams. The Needs-Led Pathway supports children and young people from early years up to 18, based on what they need rather than whether they have, or are waiting for, a diagnosis.
Working in a neuro-affirmative way
Many of the children, young people and parents you’ll speak to are neurodivergent. We work in a neuro-affirmative way: we see autism, ADHD and other neurodevelopmental differences as part of who someone is rather than problems to be fixed, and we adapt how we work instead of expecting families to adapt to us. You don’t need to be an expert on day one – we’ll train and support you – but you’ll need to share these values. In this role, they show up in small, practical ways every day:
Telling families clearly what will happen next, when, and how long it will take – for many people, predictability is an access need rather than a preference
Writing in plain, direct language, and following up phone or video conversations in writing so families have something to refer back to
Asking families how they would like to be contacted, and respecting it – unexpected phone calls can be hard for some people
Using the language families use about themselves and their children (for example “autistic” or “has autism”) and not correcting them
Remembering that a parent or carer may be neurodivergent too, and that forms, deadlines and phone calls are harder for some families than others
Not reading a missed deadline, a short reply or a difficult call as a lack of interest – and understanding distressed behaviour as communication
Noticing and passing on what is going well for a child, not only what is difficult
What you’ll be doing
Coordinating the pathway
Managing the flow of work through the pathway and its service lines, so that referrals from Sirona move promptly and no family gets stuck
Booking and coordinating appointments, including Care Navigation Meetings, Core Needs Assessments, Single Session Consultations, four-weekly check-ins and Moving Forward appointments
Linking families with their dedicated Care Navigator clinician, and passing on what families have already told us so they don’t have to repeat their story
Sending questionnaires and reminders at the right points in the journey, including the onboarding questionnaires and the closing questionnaire ahead of a family’s Moving Forward appointment
Supporting families who want to come back to the service after their episode of care, using the agreed re-entry route
Supporting families
Supporting families and young people to complete onboarding questionnaires and paperwork, including talking it through by phone or video where a form doesn’t work for them
Arranging alternative formats, interpreters and reasonable adjustments, and recording them so every member of the team knows
Helping families get set up on, and find their way around, our Healios Connect resource library, including logins and digital access
Responding to questions from families and young people by email, telephone and message – clearly, warmly and promptly
Recognising when something a family says may signal a safety or safeguarding concern, and passing it to the duty or Care Navigator clinician straight away, following Healios safeguarding procedures. You won’t make clinical decisions, but you will know how and when to escalate
Records, information and quality
Keeping accurate, timely records in our clinical record system, and checking the record before asking a family for information we already hold
Liaising with Sirona, schools and other professionals to gather referral and background informati