Postcard Cabins Brand Ambassador

Role summary

Postcard Cabins Brand Ambassador is a role at Hotel Equities in Alpharetta, Georgia, United States (on-site). Posted 2026-08-06. Salary: USD 90,000–105,000 per year. Experience level: 2-5.

Job title

Postcard Cabins Brand Ambassador

Company

Hotel Equities

Location

Alpharetta, Georgia, United States

Work arrangement

on-site

Category

Software Engineering

Salary

USD 90,000–105,000 per year

Experience level

2-5

Date posted

2026-08-06

Job description

The Postcard Cabins Brand Ambassador is responsible for creating, testing, and implementing service and brand initiatives that bring the Postcard Cabins brand to life across all guest interactions—on time and within budget. This role designs and delivers training programs to ensure brand consistency, supports frontline teams in delivering exceptional service, and oversees procurement for brand-related projects that are both sustainable and aligned with budgetary guidelines.

Essential Functions

Develop, document, and maintain Postcard Cabins brand and service standards (guest interaction guidelines, tone of voice, visual standards, amenities, in-cabin touchpoints).

Translate brand values into practical service behaviors and checklists for onsite and remote teams.

Conduct regular brand audits (online presence, cabins, communications, collateral) and recommend improvements to keep experiences aligned with the brand.

Ensure all brand and service initiatives are delivered within approved budgets and agreed timelines.

Identify opportunities to enhance the guest journey (pre-stay, arrival, in-stay, departure, post-stay follow-up).

Design and pilot new service and brand initiatives

Collect and analyze guest and team feedback to refine initiatives before scaling across locations.

Partner with Operations, Sales & Marketing, and Property Teams to plan and roll out new standards and programs on schedule, tracking timelines, milestones, and budget adherence.

Monitor project progress, proactively addressing risks or delays to keep initiatives on track and within budget.

Source sustainable, high-quality suppliers and products that reflect Postcard Cabins’ aesthetic and values.

Obtain quotes, compare options, and make recommendations that balance design, durability, sustainability, and cost.

Ensure all purchasing follows budgetary guidelines and approval processes, maintaining accurate records for reporting and future planning.

Build and maintain relationships with vendors to support consistent, reliable and cost-effective supply.

Create training programs and materials (playbooks, SOPs, checklists, videos, workshops) to ensure brand and service consistency across locations.

Facilitate onboarding and ongoing training for guest-facing team members (hosts, cleaners, support staff, remote guest services), coordinating sessions and materials within set timeframes and budgets.

Develop and maintain a “Brand 101” curriculum that clearly explains who we are, what we stand for, and how we show up for guests.

Build simple tools (job aids, quick-reference guides, scripts/templates) that make it easy for team members to apply training in daily work.

Serve as a go-to resource for questions about brand guidelines, guest experience, and service standards.

Model Postcard Cabins’ brand personality in all interactions (warmth, reliability, attention to detail, etc.).

Recognize and celebrate team members who exemplify the brand, supporting a culture of guest-centric hospitality.

Define and track key metrics related to brand consistency, guest experience, and initiative performance (NPS, reviews, service quality feedback, training completion).

Share regular insights and recommendations with leadership based on guest reviews, survey data, and team input.

Continuously update training, standards, and procurement practices as the brand evolves and the property portfolio grows.

Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook

Supportive Functions

Leadership Skills Be reliable and honest

Flexible and adaptable; excited to help build structure in a growing, entrepreneurial environment.

Value-driven approach to sustainability and responsible purchasing.

Deep passion for hospitality and creating memorable guest experiences.

Adhere to all work rules, procedures, and policies established by the company, including but not limited to those contained in the associate handbook

Work schedule may vary based on business demands including evenings, weekends and holidays

Teamwork Skills Be an enthusiastic, helpful and positive member of the team

Collaborative, proactive, and comfortable working with both leadership and frontline teams.

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to and friendly with all co-workers

Be self-motivated and use time wisely

Maintain open line of communications with each department

Communicate pertinent information

Respond positively to new ideas

Openly accept critical/developmental feedback

Cost Control Skills Adhere to proper purchasing procedures

Have basic understanding of financial statements

Administrative Skills Maintain a clean and orderly work area

Complete weekly and monthly reports

Ensure transactions are properly documented

Respond promptly to Company and Franchise requests

Attend required meetings

Reading, writing and basic math

Education and Experience

3–5+ years in hospitality, customer experience, brand experience, training, or a related role.

Experience managing projects with budgets and timelines, and/or handling procurement is strongly preferred.

Experience in Outdoor Hospitality preferred

Specific Job Knowledge, Skills and Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Strong communication skills, both written (guides, training materials) and verbal (training sessions, coaching).

Proven ability to design and deliver training or workshops.

Experience with basic project management (timelines, budgets, vendor coordination).

A keen eye for detail and design sensibility; you n