Senior Business Analyst- Gov Voice
Company: i.AI
Role summary
Senior Business Analyst- Gov Voice is a role at i.AI in London, England, United Kingdom (hybrid). Posted 2026-09-07. Experience level: 5-10.
- Job title
- Senior Business Analyst- Gov Voice
- Company
- i.AI
- Location
- London, England, United Kingdom
- Work arrangement
- hybrid
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-09-07
This is a fantastic opportunity to join a cutting-edge AI company and contribute to their government-focused projects. You'll have the chance to work on impactful initiatives, with competitive pay and a clear path for career advancement. No degree is required, making this role accessible to a wide range of talented individuals.
Job description
Applications for this role close 21st September 23:59 UK Time
About the job
We are a team at the forefront of applying cutting-edge AI to transform how people experience government services.
Gov Voice is building a trusted, reusable AI voice service that makes it easier for people to access government services by phone. For millions of people, contact centres are one of the most important and highest-volume ways they interact with government. We are creating an AI-enabled voice capability that can make those interactions simpler, faster and easier to navigate.
Gov Voice is part of the Department of Science, Innovation and Technology (DSIT), which is working to make digital government simpler, clearer and faster for everyone.We are a team at the forefront of applying cutting-edge AI to transform how people experience government services. We sit within the Government Digital Service. We are not currently part of the Incubator for AI, although the two teams will work increasingly closely together.
This is not innovation for its own sake. We are building a real service for real users in a high-trust, high-scrutiny environment. Our aim is to create something practical, reusable and trusted that departments across government can adopt with confidence.
This is a rare opportunity to work at the intersection of frontier AI and real-world delivery. You will be part of a multidisciplinary team bringing together product, delivery, AI, policy, operations, service design and technical expertise to solve complex problems that matter. If you are motivated by improving public services, shaping how AI is applied responsibly in government, and helping build services that could improve the experience of millions of people, this is an opportunity to make a genuine impact.
What you will do
As a Senior Business Analyst, you will play a central role in shaping how Gov Voice delivers value for users, departments and government as a whole. You will lead analysis across complex service environments, helping the team understand user needs, operational realities, business constraints and opportunities for change.
You will work in a highly adaptive agile environment, carrying out deep analysis of organisations, processes and systems, and working closely with colleagues across product, delivery, policy, operations and technology. You will engage partner organisations through workshops, targeted investigation and collaborative problem-solving, and you will be comfortable interacting with senior stakeholders in fast-paced environments.
As a Senior Business Analyst, you will:
Lead discovery and ongoing research to build a strong understanding of user needs across complex service journeys, ensuring the direction of the work remains focused on solving real problems for citizens
Shape future service models , mapping how services work today, identifying where AI voice technology could add value, and setting out clear, evidence-based opportunities for improvement
Define and maintain high-quality business requirements , collaborating with product, policy, technical and operational teams to ensure services develop in a coherent, user-centred and measurable way
Guide the team through planning and product development cycles , helping to prioritise features, refine hypotheses, and design meaningful tests that build confidence before wider rollout
Develop clear measures of success , including how the team will evaluate performance, quality, risk, and user and business outcomes
Bring stakeholders together across departments and professions , communicating insight clearly, facilitating alignment, and ensuring decisions are transparent, evidence-based and well understood
This role will require you to move confidently between strategic thinking and hands-on delivery. At times, you will be helping define the future shape of a cross-government service; at others, you will be working closely with teams to break down problems, clarify requirements and support effective delivery.
Person specification
Essential experience
We are interested in people who have experience:
Shaping the analysis approach for complex business and user needs within an agile delivery environment, agreeing priorities and scope with teams, and producing high-quality artefacts such as user stories, acceptance criteria, and functional and non-functional requirements
Understanding AI tools and their practical application , with curiosity about their potential to shape public sector services
Guiding teams to choose and apply effective modelling techniques to represent complex situations, understand context and root causes, and assess options in order to support clear recommendations
Leading the analysis and design of end-to-end processes , testing and evaluating improvements to deliver measurable performance gains
Building and maintaining strong relationships across complex environments, influencing stakeholders, resolving issues and ensuring effective communication
Leading analysis of system functionality and data flows, creating or overseeing models and documentation, and assessing the impact of system changes with relevant stakeholders
Advising on the value and scope of testing , defining business scenarios and acceptance criteria, and reviewing test plans, prototypes and outcomes against requirements
Recommending appropriate user-centred analysis and UX techniques , validating needs, and communicating how these shape service and system design to achieve business and user outcomes
You may also bring experience of working across organisational boundaries, helping multiple teams align around a shared problem, and supporting the design of reusable services in complex operational settings.
If you meet some of these criteria, but not every single one, we would still encourage you to apply.
Why join us
This is the kind of role that comes along rarely: a