Housekeeping Supervisor
Company: IHG
Role summary
Housekeeping Supervisor is a full-time role at IHG in Pierce County, Washington, United States (on-site). Posted 2026-10-13. Salary: USD 17–29 per hour. Experience level: 0-2. No degree required.
- Job title
- Housekeeping Supervisor
- Company
- IHG
- Location
- Pierce County, Washington, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Hospitality
- Salary
- USD 17–29 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-13
Here's a great opportunity to join IHG as a Housekeeping Supervisor! You don't need a degree for this full-time role, and the pay is excellent, ranging from $17.13 to $28.59 per hour. Plus, they offer a fantastic benefits package including paid time off, health insurance, and 401k.
Job description
The hourly pay rate for this role is $20.56. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
JOB OVERVIEW:
Supervise and inspect the work of assigned room and/or public area attendants to ensure product
quality standards are met and that optimum service is provided to hotel guests according to hotel and
company business objectives.
DUTIES AND RESPONSIBILITIES:
Assist with scheduling and room assignments to ensure proper coverage.
Monitor performance and recommend disciplinary action in accordance with company rules
and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively
carry out their respective job duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and
public areas are clean and in good repair to meet guest satisfaction. Advise employees of
deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate
supplies, and good repair.
Respond to guest complaints, special requests and ensure corrective action is taken to
achieve complete guest satisfaction.
Control expenses and minimize waste within all areas of housekeeping.
Complete all paperwork and closing duties such as filling out supply requisitions,
maintenance request forms, and updating log books, etc.
Promote teamwork and quality service through daily communication and coordination with
other departments.
May perform all housekeeping duties necessary including makings beds and vacuuming and
cleaning guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items according to established procedures.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
ACCOUNTABILITY:
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists
the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest
rooms, suites and public areas and instructing employees on corrective action.
QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of
similar size and complexity, including some supervisory training/experience. Must speak fluent
English.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately
200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with guests
and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or
paperwork.
Basic mathematical skills are used occasionally.
May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to represent the key duties and level of work
being performed. They are not intended to be ALL responsibilities or qualifications of the job.
This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to
overtime in accordance with Federal and State Regulations.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?