Receptionist - InterContinental Riyadh
Company: IHG
Role summary
Receptionist - InterContinental Riyadh is a full-time role at IHG in Riyadh, Nouakchott-Sud Region, Mauritania (on-site). Posted 2026-09-09. Experience level: 0-2. No degree required.
- Job title
- Receptionist - InterContinental Riyadh
- Company
- IHG
- Location
- Riyadh, Nouakchott-Sud Region, Mauritania
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Administrative
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-09
Come join the team at InterContinental Riyadh as a Receptionist! This full-time role is perfect for someone looking to kickstart their career in hospitality, as no degree is required. You'll be the welcoming face of the hotel, helping guests and providing excellent service.
Job description
Day-to-Day Tasks
Welcome and greet guests in a warm and professional manner.
Handle guest check-in and check-out procedures efficiently.
Verify guest information and ensure all registration details are accurate.
Process room payments, deposits, and other guest transactions.
Handle guest requests, inquiries, and complaints professionally.
Provide information about hotel facilities, services, restaurants, and local attractions.
Manage room assignments and coordinate with Housekeeping regarding room status.
Handle telephone calls, emails, and guest messages promptly.
Assist guests with reservations, modifications, and cancellations.
Monitor arrivals, departures, VIP guests, and special requests.
Maintain accurate guest records and update the hotel system accordingly.
Coordinate with other departments to ensure guest requests are followed up.
Prepare and review daily reports and handover information.
Ensure the reception area is clean, organized, and presentable.
Follow hotel policies, procedures, and InterContinental service standards.
Handle guest keys and ensure proper key control procedures are followed.
Assist with luggage arrangements and transportation requests when required.
Maintain confidentiality of guest information.
Follow cash handling, security, health, and safety procedures.
Promote hotel services and facilities when appropriate.
Support colleagues and other departments during busy periods.
Attend daily briefings and communicate important guest information to the team.
Complete all assigned tasks and ensure a proper handover at the end of the shift