Support Specialist
Company: Informa Group Plc.
Role summary
Support Specialist is a role at Informa Group Plc. in George Town, Penang, Malaysia (hybrid). Posted 2026-08-05. Experience level: 2-5.
- Job title
- Support Specialist
- Company
- Informa Group Plc.
- Location
- George Town, Penang, Malaysia
- Work arrangement
- hybrid
- Category
- Customer Service
- Experience level
- 2-5
- Date posted
- 2026-08-05
Job description
Company Description
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?
At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.
We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.
About Informa TechTarget
Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:
Trusted information that shapes the industry and informs investment
Intelligence and advice that guides and influences strategy
Advertising that grows reputation and establishes thought leadership
Custom content that engages and prompts action
Intent and demand generation that more precisely targets and converts
Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.
For more information, visit informatechtarget.com and follow us on LinkedIn
Job Description
Role and Responsibilities
Provide internal and external Customer support, including troubleshooting and escalating technical issues, via written communication, phone, live chat and/or video meetings;
Perform administrator-level activities/backend set-up services for TechTarget product configuration
Provide exemplary customer service: supporting customers in an efficient, educated, and friendly manner to educate end users, increase product adoption, and enable customers' success
Maintain Product knowledge to help triage customer issues.
Identify process efficiencies to improve overall campaign set-up and success
Document and maintain accurate records of customer interactions, including details of inquiries and resolutions via ticketing and issue tracking systems.
Collaborate with internal stakeholders (Customer Success, Products, Tier 2 Support teams) to provide feedback on issues and suggest improvements
Support Informa TechTarget customers and internal teams to set up and troubleshoot integrations with our customers' Marketing Automation and CRM applications;
Take on additional projects/responsibilities as the product evolves and expands
Experience working in customer support, IT Helpdesk or similar technical function;
Computer science, information systems and/or SaaS Technology interest (or experience);
Excellent problem-solving skills and the ability to troubleshoot issues effectively.
Ability to prioritise and multitask in a highly dynamic, fast-paced environment with strong attention to detail;
The ability to communicate technical information in an accessible manner to customers, end-users and coworkers;
Confident personality that can adapt to new technologies, applications and processes.
Qualifications
Key Qualifications & Skills
Essential Experience
1-3 years in customer support, IT helpdesk, or technical support
SaaS platform experience
Familiarity with ticketing systems (Zendesk, Jira, Salesforce Service Cloud)
Technical Requirements
Knowledge of CRM systems (Salesforce, HubSpot, Dynamics)
Understanding of Marketing Automation platforms (Marketo, Eloqua, Pardot)
Basic API and integration troubleshooting
Backend system configuration and administration
Computer Science/Information Systems background (degree or equivalent)
Additional Information
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
Our benefits include:
Great community: a welcoming culture with in-person a