Head of Travel Department - Luxury Travel
Company: Insignia Group
Role summary
Head of Travel Department - Luxury Travel is a full-time role at Insignia Group in Bratislava, Region of Bratislava, Slovakia (on-site). Posted 2026-10-04. Experience level: 5-10.
- Job title
- Head of Travel Department - Luxury Travel
- Company
- Insignia Group
- Location
- Bratislava, Region of Bratislava, Slovakia
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-10-04
If you're a seasoned leader passionate about luxury travel and driving operational excellence, this Head of Travel Department role at Insignia Group could be your next big opportunity. You'll have the chance to shape and scale a key department, focusing on high-end client services and supplier relationships.
Job description
Insignia Group of Companies is seeking an experienced Head of Travel Department to lead and scale its Travel Department operations. This senior role will be responsible for overseeing all travel related services, supplier networks, pricing strategies, service quality, and operational excellence across corporate and UHNW client segments.
Key Responsibilities:
Operational Leadership
Lead and manage the travel back-office operations, ensuring efficiency, accuracy, and service excellence
Oversee day-to-day operations across:
Hotel reservations
Airline ticketing
Car rentals
Chauffeur and ground transportation
Deliveries, logistics, and movements
Ancillary travel-related services
Supplier Network & Partnerships
Build, manage, and optimize a global network of suppliers, including:
Airlines
Hotels and hospitality partners
Travel agencies
Car rental and mobility providers
Logistics and service vendors
Negotiate commercial agreements, preferred rates, SLAs, and exclusive benefits
Monitor supplier performance, service quality, and compliance with Insignia standards
Pricing & Quality Control
Develop and manage pricing structures aligned with market competitiveness and margin objectives
Ensure consistent quality of service, problem resolution, and escalation management
Implement KPIs and reporting for operational performance and supplier quality
Corporate Travel Services Development
Design and build corporate travel solutions tailored for:
VCFC corporate clients
Large corporations and enterprise accounts
Work closely with sales, concierge, and client relationship teams to support client acquisition and retention
Create scalable travel service frameworks for corporate and VIP clients
Stakeholder & Client Management
Act as a senior operational point of contact for key partners and internal stakeholders
Support high-level client requests, complex itineraries, and mission-critical travel arrangements
Ensure discretion, confidentiality, and premium service delivery at all times
Minimum 5 years’ experience in the travel industry, ideally in:
Corporate travel
Luxury travel
Travel management companies (TMCs)
Airlines, hospitality, or travel services operations
Proven experience in operations management and supplier coordination
Strong existing network and contacts within:
Travel agencies
Airlines
Hotels and hospitality groups
Corporate travel providers
Skills & Competencies:
Strong operational and organizational leadership
Excellent negotiation and commercial skills
Deep understanding of corporate and luxury travel services
Ability to build processes, teams, and scalable service models
Client-focused mindset with attention to detail and service quality
Strong communication and stakeholder management skills
Comfortable working in a fast-paced, high-expectation environment
Apply for Head of Travel Department - Luxury Travel at Insignia Group