Customer Service Representative
Company: Intermountain Home Services LLC
Role summary
Customer Service Representative is a role at Intermountain Home Services LLC in Sandy, Utah, United States (on-site). Posted 2026-09-10. Experience level: 0-2. No degree required.
- Job title
- Customer Service Representative
- Company
- Intermountain Home Services LLC
- Location
- Sandy, Utah, United States
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-10
Looking for a customer service role where you can make a real difference without needing a degree? Intermountain Home Services LLC is hiring, offering a great starting point for your career with room to grow. This is a fantastic opportunity to develop your communication skills and become a key part of their supportive team.
Job description
Description
Join the Front Line of Elite Customer Experience
At Intermountain Home Services (IHS), our Customer Service Representatives are more than call takers. They're problem solvers, appointment setters, relationship builders, and the first impression of our brands.
If you're energized by helping people, thrive in a fast-paced environment, and believe every call is an opportunity, we want to hear from you.
What You'll Do
Answer inbound calls and customer inquiries with professionalism and urgency
Schedule, confirm, and manage appointments across multiple home service brands
Create exceptional customer experiences that build trust and loyalty
Resolve customer concerns quickly and effectively
Coordinate with dispatch and operations teams to optimize scheduling
Maintain accurate customer records in CRM and scheduling systems
Follow up on missed appointments, customer feedback, and service opportunities
Make outbound calls during slower periods to maximize booking opportunities
Present and promote maintenance plan solutions to customers
Bring an "always say yes" mindset and convert every opportunity possible
What We Offer
Competitive Compensation
Competitive market-based pay
Performance incentives for customer-facing roles
Comprehensive Benefits
Medical coverage with affordable family options
Dental and vision plans
HSA and copay plan choices
401(k) match: 100% up to 3%, plus 50% from 3% to 5%
Paid Time Off
6 paid holidays
Requirements
Qualifications
1+ year of customer service or call center experience
Strong phone, communication, and computer skills
Experience with CRM or scheduling software preferred
Ability to pass a background check and drug screening
Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.
Apply for Customer Service Representative at Intermountain Home Services LLC