Senior Personal Injury- Intake Manager
Company: JAVAHERI & YAHOUDAI, A PROFESSIONAL LAW CORPORATION
Role summary
Senior Personal Injury- Intake Manager is a role at JAVAHERI & YAHOUDAI, A PROFESSIONAL LAW CORPORATION in Los Angeles, California, United States (on-site). Posted 2026-08-07. Experience level: 5-10.
- Job title
- Senior Personal Injury- Intake Manager
- Company
- JAVAHERI & YAHOUDAI, A PROFESSIONAL LAW CORPORATION
- Location
- Los Angeles, California, United States
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-07
Job description
Senior Intake Manager
J&Y Law | Century City, CA
Join One of California's Fast-Growing Personal Injury/Elder Abuse Law Firms
J&Y Law is seeking an experienced Senior Intake Manager to lead and elevate our Intake Department. This is a leadership role responsible for managing a high-performing intake team, improving client conversion, coaching staff, and ensuring every potential client receives exceptional service from the very first interaction.
If you are an experienced leader who thrives in a fast-paced environment, understands personal injury law, and is passionate about building successful teams, we want to hear from you.
Position Summary
The Senior Intake Manager oversees the daily operations of the Intake Department, ensuring prospective clients receive prompt, compassionate, and professional service while maximizing case retention and conversion.
This position works closely with firm leadership to develop department strategies, improve performance metrics, implement training programs, and maintain outstanding client satisfaction.
Responsibilities
Lead, mentor, and develop the Intake Department.
Supervise Intake Specialists, Team Leads, and support staff.
Monitor daily department performance and production.
Coach employees through regular one-on-one meetings.
Review call quality and provide constructive feedback.
Improve conversion rates from lead to signed client.
Develop and implement intake procedures and best practices.
Ensure all leads are handled promptly and professionally.
Monitor response times and client communication.
Analyze KPIs and prepare leadership reports.
Partner with Marketing regarding lead quality and intake performance.
Coordinate with Pre-Litigation and Litigation teams for smooth case transitions.
Resolve escalated client concerns professionally.
Assist with hiring, interviewing, onboarding, and performance management.
Create department training materials and SOPs.
Ensure compliance with firm policies and applicable legal requirements.
Foster a positive, collaborative, and accountable team culture.
Qualifications
Minimum 5 years of Personal Injury Intake experience.
Minimum 3 years managing or supervising an intake team.
Strong knowledge of California Personal Injury processes.
Proven leadership and coaching experience.
Experience managing high-volume call environments.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Data-driven with experience analyzing KPIs.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Litify, Salesforce, or comparable CRM systems preferred.
Experience with Microsoft Office and Google Workspace.
Must be fluent in both English and Spanish (spoken and written). This is a mandatory requirement for the position.
Preferred Experience
Plaintiff Personal Injury law firm.
High-volume intake operations.
Call center leadership.
KPI development and reporting.
Employee performance management.
Training and onboarding.
Process improvement initiatives.
Client experience management.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
Lead response time
Client conversion percentage
Signed case volume
Call quality scores
Client satisfaction
Team productivity
Employee development
Attendance and accountability
Department efficiency
Cross-department collaboration
Leadership Expectations
The Senior Intake Manager will:
Lead by example.
Hold employees accountable.
Coach with professionalism and respect.
Drive continuous improvement.
Support employee development.
Maintain a positive workplace culture.
Promote teamwork across departments.
Deliver exceptional client service.
Why Join J&Y Law?
At J&Y Law, we believe our people are our greatest asset. We invest in our employees by providing opportunities for growth, leadership development, and career advancement while maintaining a collaborative and team-oriented culture.
You'll have the opportunity to make a meaningful impact by helping build one of California's premier Personal Injury law firms.
Compensation & Benefits
Competitive salary (DOE)
Performance bonus opportunities
Medical, Dental & Vision Insurance
Paid Time Off
Paid Holidays
401(k) with Matching
Professional development opportunities
Career growth within a rapidly expanding law firm
Apply Today
If you're a motivated leader with a passion for client service, operational excellence, and developing high-performing teams, we'd love to hear from you.