Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)

Role summary

Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d) is a full-time role at Julius Baer in Zurich, Zurich, Switzerland (on-site). Posted 2026-09-09. Experience level: 5-10.

Job title

Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)

Company

Julius Baer

Location

Zurich, Zurich, Switzerland

Work arrangement

on-site

Employment type

full-time

Category

Logistics & Warehousing

Experience level

5-10

Date posted

2026-09-09

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Lead and develop the Enterprise Collaboration & Voice Solution team, ensuring the

reliable, secure, and cost-effective delivery of collaboration and communication services for the group (global responsibility).

Accountable for people leadership, service excellence, budget planning, vendor and contract management, and the strategic evolution of platforms including Microsoft Exchange, secure e-mail and journaling solutions, Cisco call manager, trader telephony, voice recording, Webex, and Confluence, and Microsoft SQL server environments.

YOUR CHALLENGE

Lead, coach, and develop a team of engineers, fostering a high-performance and collaborative culture

Ensure stable, secure, and efficient operation of global collaboration and voice services

Own service delivery and continuous improvement for Microsoft Exchange, secure e-mail and journaling platforms, Cisco call manager, trader telephony, voice recording solutions, Webex, and Confluence, and Microsoft SQL server environments

Define team priorities, allocate resources, and manage capacity to meet business objectives and service levels

Support budget planning, cost control, and financial forecasting for assigned services and products

Manage vendor relationships, software and service contracts, and license compliance

Drive technology lifecycle management, including upgrades, risk mitigation, and strategic roadmap planning

Ensure compliance with regulatory, security, and operational requirements

Collaborate with business stakeholders, infrastructure teams, and external partners to deliver reliable and innovative communication solutions

Support incident, problem, and change management processes and act as an escalation point for critical issues

YOUR PROFILE

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; advanced degree is an advantage

Several years of experience in IT infrastructure operations and service delivery, including experience in a leadership or supervisory role

Good general technical infrastructure know-how with a focus on Microsoft Exchange, secure e-mail and journaling solutions, Cisco unified communications manager, trading telephony, voice recording platforms, Webex, Confluence, and Microsoft SQL Server

Experience managing business-critical collaboration, communication, and database services in a complex enterprise environment

Knowledge of IT service management frameworks (ITIL) and operational best practices

Experience with budget planning, financial management, vendor management, and contract administration

Good understanding of IT security, regulatory, risk, and compliance requirements

Strong leadership, communication, stakeholder management, and conflict resolution skills

Proven ability to drive service improvements, technology lifecycle management, and organizational change

Fluent in German and English

Proven leadership and people management skills, with the ability to coach, motivate, and develop technical teams

Strong stakeholder management and communication skills across business, IT, and external partners

Solid understanding of enterprise collaboration, voice, and database technologies, including Exchange, Cisco Unified Communications, Webex, Confluence, Microsoft SQL Server, and related services

Strong service management mindset with experience in ITIL-based processes and operational excellence

Financial acumen with experience supporting budget planning, cost optimization, and resource management

Contract and vendor management skills, including negotiation and performance management

Strategic thinking with the ability to translate business needs into technology roadmaps and service improvements

Strong problem-solving, decision-making, and prioritization capabilities in complex environments

Risk, security, and compliance awareness for business-critical IT services

Ability to lead organizational and technology change initiatives in a regulated enterprise environment

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