Member Care Representative I

Role summary

Member Care Representative I is a full-time role at LBS Financial Credit Union in Long Beach, California, United States (on-site). Posted 2026-08-24. Salary: USD 20–21 per hour. Experience level: 0-2. No degree required.

Job title

Member Care Representative I

Company

LBS Financial Credit Union

Location

Long Beach, California, United States

Work arrangement

on-site

Employment type

full-time

Category

Customer Service

Salary

USD 20–21 per hour

Experience level

0-2

Degree required

No

Date posted

2026-08-24

Job description

Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?

We’d like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

REQUIREMENTS & RESPONSIBILITIES

The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.

You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!

Occasional business travel to/from the corporate office and coverage for other branches may be required.

QUALIFICATIONS

Excellent listening and communication skills.

Demonstrated outstanding customer service skills.

Ability to work in a fast-paced team environment.

Previous experience providing product recommendations and referrals.

Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.

Demonstrate detail orientation.

Proven ability to consistently report to work, on time, as scheduled.

Consistently demonstrates professional manner and attire.

Ability to learn new systems, policies and processes quickly.

Working knowledge of the Microsoft suite of office products.

Previous experience with cash handling and balancing a cash drawer – preferred but not required.

Previous Teller experience preferred but not required.

Requires a high school diploma or equivalent.

1 year of experience in customer service preferred.

BENEFITS & TOTAL REWARDS

Critical Illness, Accident Insurance, and Hospital Indemnity

Healthiest You Teladoc Services

Employee Assistance Program

PTO and Sick Time

401(k) and Roth(k) Retirement Plans

Opportunity to qualify for fully funded Pension Plan

Educational Reimbursement

Paid Volunteer hours

Loan discounts and free branch services

Discount entertainment, movie tickets, travel, car rentals, and much more

Wellness Benefits start 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$19.75 - $21.25

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

Employment Verifications - Employment Dates & Job Titles

Credit Report

Criminal Records Search

Social Security Search

Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers . Equal Opportunity Employer.

Monday - Friday 9:30 AM - 6:00 PM

Saturday 9:00 AM - 2:00 PM

Part-Time (29 Hours/Week)