[LPS] Service Delivery Manager - EUCD

Role summary

[LPS] Service Delivery Manager - EUCD is a full-time role at Lenovo in Singapore, Singapore (on-site). Posted 2026-10-13. Experience level: 10+.

Job title

[LPS] Service Delivery Manager - EUCD

Company

Lenovo

Location

Singapore, Singapore

Work arrangement

on-site

Employment type

full-time

Category

Logistics & Warehousing

Experience level

10+

Date posted

2026-10-13

Job description

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Key Responsibilities

1. Service Delivery Leadership

· Own the delivery and operational performance of the EUCD and Digital Workplace service tower.

· Ensure contractual service levels, operational targets and customer commitments are consistently achieved.

· Develop and execute service improvement plans to enhance service quality, efficiency and user experience.

· Provide leadership during service escalations, major incidents and operational challenges.

· Establish effective governance, controls, reporting and performance management practices.

· Maintain forward visibility of operational risks, resource constraints, service dependencies and upcoming demand.

2. EUCD and Digital Workplace Operations

· Oversee the day-to-day delivery of EUCD, Deskside Support and Field Engineering services across supported locations.

· Ensure timely resolution of incidents, service requests and workplace technology issues in accordance with agreed service levels.

· Manage workforce planning, workload balancing, shift coverage and resource allocation across delivery teams.

· Drive adoption of standard operating procedures, knowledge management and IT service management best practices.

· Ensure operational readiness for service changes, endpoint deployments, business initiatives and new technology introduction.

· Coordinate dependencies with Service Desk, ITSM, infrastructure, security, application and vendor teams.

3. Asset Management, Verification and Governance

· Own enterprise asset management, asset verification and asset governance processes within the service scope.

· Lead periodic and large-scale wall-to-wall physical asset verification exercises across supported customer sites.

· Develop verification strategies, execution plans, site schedules, productivity targets, resource deployment models and recovery plans.

· Manage asset verification backlogs through workload balancing, daily progress monitoring and focused remediation actions.

· Coordinate verification activities with site representatives, asset custodians, end users and other relevant stakeholders.

· Oversee reconciliation of physically verified assets against asset repositories, inventory records and the Configuration Management Database (CMDB).

· Investigate and resolve missing assets, duplicate records, ownership issues, location discrepancies, untagged devices and other inventory exceptions.

· Ensure asset records remain accurate, auditable and aligned with contractual, governance and compliance requirements.

· Produce, progress reports, exception reports, risk assessments and management updates.

· Drive continuous improvement of asset management and verification processes through automation, analytics, mobility tools and operational best practices.

4. Device Lifecycle and Technology Refresh

· Manage end-to-end device lifecycle services covering receipt, staging, deployment, installation, relocation, refresh, recovery, secure retirement and disposal coordination.

· Lead technology refresh programmes and workplace transformation initiatives from planning through execution and handover.

· Ensure effective demand forecasting, scheduling, user communications, deployment readiness and exception management.

· Maintain operational controls supporting inventory accuracy, chain of custody and lifecycle governance.

· Monitor programme progress, productivity, risks and dependencies, and implement recovery actions where required.

5. Service Performance and Governance

· Establish and maintain operational dashboards, service reports and management updates.

· Monitor performance against SLAs, KPIs, customer satisfaction measures and operational objectives.

· Analyse ticket trends, repeat incidents, demand patterns, asset exceptions and workforce productivity.

· Lead operational reviews and contribute to service governance meetings with clear actions, owners and due dates.

· Ensure service documentation, runbooks, procedures, escalation paths and knowledge articles remain current.

· Maintain audit readiness and compliance with applicable service delivery and information security controls.

6. Stakeholder and Customer Management

· Serve as the primary operational interface for EUCD and Digital Workplace service delivery matters.

· Build trusted relationships with customer stakeholders, business representatives, site contacts and service partners.

· Provide clear and timely communication on service performance, risks, issues, escalations and improvement initiatives.

· Facilitate operational reviews, governance meetings and service improvement discussions.

· Manage stakeholder expectations and ensure escalations are resolved with appropriate urgency, ownership and transparency.

7. People and Resource Leadership

· Lead, mentor and develop Team L