Part Time Call Center Representative
Company: Lucky Lincoln Gaming LLC
Role summary
Part Time Call Center Representative is a part-time role at Lucky Lincoln Gaming LLC in Chicago, Illinois, United States (remote). Posted 2026-10-10. Salary: USD 20 per hour. Experience level: 0-2. No degree required.
- Job title
- Part Time Call Center Representative
- Company
- Lucky Lincoln Gaming LLC
- Location
- Chicago, Illinois, United States
- Work arrangement
- remote
- Employment type
- part-time
- Category
- Customer Service
- Salary
- USD 20 per hour
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-10-10
Lucky Lincoln Gaming is looking for a friendly and helpful part-time Call Center Representative to join their remote team on weekends. This role is perfect if you enjoy problem-solving and assisting others, and a degree isn't necessary to get started. You'll be supporting their partners by troubleshooting gaming machine issues over the phone and creating tickets when needed.
Job description
Description
Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the weekends. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.
Role overview
Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
Create, follow up on, and close tickets as required daily
Focus on increasing percentage of remote fix tickets relative to the total tickets
Prioritize and organize calls according to urgency
Supervise the route and status of field technicians and collectors to prioritize their daily schedule
Maintain and update call logs, call records and other important documentation
Ensure location owners feel supported and valued
Building relationships with location owners and other call center team members based on trust and reliability
Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
Review and communicate low level alerts to the technician and collection team
Compensation
$20 - $20 USD
Our Core Values
Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency
Equal Employment Opportunity
Lucky Lincoln Gaming, LLC., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Requirements
The successful candidate will have
Ability to multitask with minimal direction
Strong communication and interpersonal skills to interact with customers, peers, and managers
Attentive to detail with a passion to learn and grow
Ability to work from 7-5 PM Saturday and Sunday
High school diploma or GED required
Must be at least 21 years of age
Great customer service skills
Excellent written and communication skills
Previous experience in a call center or customer-focused environment
Weekend and evening availability
Apply for Part Time Call Center Representative at Lucky Lincoln Gaming LLC