ICQA Lead, Bailey Road - Full Time
Company: Macy's
Role summary
ICQA Lead, Bailey Road - Full Time is a full-time role at Macy's in North Jackson, Ohio, United States (on-site). Posted 2026-08-20. Experience level: 2-5.
- Job title
- ICQA Lead, Bailey Road - Full Time
- Company
- Macy's
- Location
- North Jackson, Ohio, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-20
You’ll be playing a vital role in ensuring inventory accuracy at the Bailey Road facility, working in a hands-on environment where attention to detail really matters. It’s a great opportunity for someone who enjoys problem-solving and wants to build a steady career with a well-known retail leader.
Job description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The ICQA Lead is responsible for performing operational ARO (Advanced Receiving Office) job duties and achieving daily department goals set by the ICQA Manager. They will adjust staffing as needed and provide feedback to colleagues on operational processes to ensure quality compliance. Perform other duties as assigned.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What You Will Do
Conduct daily meetings to discuss the business, priorities, and transition to / from next shift.
Provides process and functional direction to colleagues in the ARO Office, contributing to the overall success of receipt of merchandise within established levels of service, accuracy, and productivity standards.
Enlist colleagues to offer suggestions for process/culture improvement and champion their cause.
Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives.
Works closely with the Core Trainer and ICQA Manager to ensure colleagues are trained/cross-trained and certified in all ARO functions. Recognizes training deficiencies and works with manager to address issues.
In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation.
Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues.
Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways.
Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas.
Provides hands-on direction to colleagues for the operation of the fulfillment center.
Recognizes and celebrates individual and team performance with positive reinforcement.
Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates.
Responsible for communicating the conversations with the Operations Manager.
Regular and dependable attendance and punctuality.
Skills You Will Need
Communication: Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues.
Training and Development: Capacity to conduct operational training sessions, cross-train colleagues, and support the ongoing development of the overall team.
Organization and Time Management: Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.
Problem-Solving: Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
Technology Proficiency: Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
Self-Motivation: Resourceful self-starter who can work independently and take initiative to address challenges as they arise.
Who You Are
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Must be able to:
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Ability to work a flexible schedule, including days, evenings, weekends, holidays.
Essential Physical Requirements You Will Perform
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:
Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 40