Senior Fleet Coordinator

Role summary

Senior Fleet Coordinator is a role at Masters Transportation in Kansas City, Missouri, United States (on-site). Posted 2026-08-06. Salary: USD 22–24 per year. Experience level: 2-5.

Job title

Senior Fleet Coordinator

Company

Masters Transportation

Location

Kansas City, Missouri, United States

Work arrangement

on-site

Category

Trades & Construction

Salary

USD 22–24 per year

Experience level

2-5

Date posted

2026-08-06

Job description

Job Title: Senior Fleet Coordinator

Classification: Non-Exempt

Reports To: District Manager or Branch Manager

Position Type: Full Time

Work Schedule: M-F 8:00 AM – 5:00 PM

Work Location: Varies

Job Summary: The Senior Fleet Coordinator provides advanced coordination and hands-on leadership for rental fleet operations and supports the daily performance of the branch. This position oversees fleet readiness, utilization, maintenance tracking, vendor repair authorizations, vehicle staging, rental documentation, billing support, and customer account needs. Serving as a key operational partner to branch leadership, the Senior Fleet Coordinator helps execute objectives related to customer satisfaction, revenue growth, process efficiency, safety, and team performance. The role may direct day-to-day work, train staff, resolve escalated customer concerns, analyze fleet and sales information, and ensure vehicles and records are accurate, compliant, and ready for rental use.

Essential Functions:

Coordinate day-to-day rental fleet operations, including vehicle availability, utilization, staging, check-in, check-out, transportation logistics, and readiness.

Review and authorize vendor repairs within established guidelines and escalate exceptions to branch leadership.

Develop, implement, and maintain procedures that improve fleet efficiency, utilization, safety, and operational consistency.

Track preventive maintenance and repair completion for all rental units in accordance with established service intervals.

Maintain daily communication with internal and external service providers to minimize downtime and support fleet readiness.

Maintain accurate fleet records, tracking spreadsheets, sell-over lists, unit calendars, rental documentation, and branch reports.

Prepare and deliver complete documentation to accounting to support timely and accurate invoicing.

Review rental activity and ensure customers are billed for applicable mileage, fuel, cleaning, damage, delivery, and other authorized charges.

Build and maintain productive relationships with customers, vendors, service providers, and internal business partners.

Resolve complex customer inquiries and service concerns professionally, escalating significant risks or exceptions as appropriate.

Support branch leadership in monitoring inventory, supplies, equipment, customer demand, fleet availability, and operational performance.

Analyze fleet, sales, and customer feedback data to identify opportunities to improve revenue, service, and utilization.

Promote branch services and support sales, marketing, and community activities as assigned.

Provide day-to-day guidance, training, and workflow coordination for fleet coordinators and other branch staff.

Assist with scheduling, coverage planning, onboarding, coaching, and employee development in partnership with branch leadership.

Ensure work is completed in accordance with company policies, procedures, safety requirements, and service standards.

Provide occasional hands-on support, including moving, staging, inspecting, and performing minor cleaning of vehicles.

Attend company meetings and contribute to branch and team objectives.

Perform other duties as assigned.

Competencies:

Fleet Operations and Product Expertise

Leadership and Employee Development

Customer Service and Relationship Management

Communication and Teamwork

Problem-Solving and Sound Judgment

Organization, Dependability, and Time Management

Data Analysis and Attention to Detail

Supervisory Responsibilities:

May direct the daily work of fleet coordinators, clerical employees, drivers, or other operational staff; assists with training, coaching, workflow coordination, and coverage planning. Formal hiring, corrective action, and performance decisions remain with branch leadership unless specifically delegated.

Work Environment:

Work is performed in a professional office or retail rental setting and in parking lots, service departments, detailing bays, and other company work areas. Duties may be performed outdoors and during inclement weather as necessary.

Physical Demands:

While performing the duties of this job, the employee regularly sits, stands, walks, uses a computer, communicates with others, and moves through office, parking, and service areas. The employee occasionally reaches, climbs stairs, handles tools or controls, and lifts or moves items weighing up to 20 pounds.

Required Education/Experience/Certifications:

High school diploma or equivalent.

Valid, unrestricted driver’s license with a driving record that meets company requirements.

Proficiency with Microsoft Outlook, Teams, and Excel, including maintaining operational trackers and reports.

Experience working directly with customers, vendors, and service providers.

Preferred Education/Experience/Certifications :

Associate or bachelor’s degree in business administration, operations, logistics, or a related field.

Prior experience in fleet management, vehicle rental operations, or branch administration.

One or more years of supervisory or team-lead experience.

Travel Requirements

Occasional local travel may be required to support fleet movement, vendor coordination, customer needs, training, or other branch activities.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retal