Help Desk Specialist Junior
Company: Max Mara Fashion Group
Role summary
Help Desk Specialist Junior is a role at Max Mara Fashion Group in Reggio Emilia, Emilia-Romagna, Italy (on-site). Posted 2026-09-02. Experience level: 0-2. No degree required.
- Job title
- Help Desk Specialist Junior
- Company
- Max Mara Fashion Group
- Location
- Reggio Emilia, Emilia-Romagna, Italy
- Work arrangement
- on-site
- Category
- Customer Service
- Experience level
- 0-2
- Degree required
- No
- Date posted
- 2026-09-02
Looking for a fantastic entry-level opportunity in IT support? Max Mara Fashion Group is hiring a Help Desk Specialist to assist their team, and you don't need a degree to get started. This full-time role is perfect for someone eager to learn and grow in a dynamic fashion environment.
Job description
Job Description
The Help Desk Attendant is responsible for ensuring effective first-level support (by telephone or email) to office-based and/or retail users in order to resolve technical problems. The core responsibilities of this role include: analyzing user requests; autonomously supporting users in order to resolve minor problems; qualifying and consistently addressing incidents based on the topic; monitoring incident resolution and communicating the progress to users; proactively proposing preventive and improvement action by examining requests and feedback.
Qualifications
1.01 Acts as the first point of contact for the internal customer and provides level I technical assistance via telephone and/or email
1.02 Analyzes the requests received by formulating relevant questions and/or activating remote diagnostic procedures
1.03 Identifies the ideal and effective solution to ensure business continuity
1.04 Guides the internal customer in resolving the problem
1.05 Follows the procedures for escalation of unresolved issues to the other IT functions in charge
1.06 Provides accurate information on the IT products or services under management
1.07 Tracks and records the events and problems encountered and the solutions provided to the system
1.08 Monitors and updates the internal customer on the progress of the assistance ticket
1.09 Collects feedback or suggestions from the internal customer and reports them to the development team
1.10 Identifies and suggests any improvements to procedures
1.11 Enrichs the knowledge base by promptly and appropriately recording the problems encountered and the solutions adopted
1.12 Promotes the development of role learning through proactive, team and digital activities, aimed at innovation and improvement effectiveness/efficiency of its Responsibilities
1.13 Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and Organizational Community
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