Retail Sales Associate-Keyholder (Part-Time)

Role summary

Retail Sales Associate-Keyholder (Part-Time) is a part-time role at Mind Games in Victoria, British Columbia, Canada (on-site). Posted 2026-08-14. Experience level: 2-5.

Job title

Retail Sales Associate-Keyholder (Part-Time)

Company

Mind Games

Location

Victoria, British Columbia, Canada

Work arrangement

on-site

Employment type

part-time

Category

Retail

Experience level

2-5

Date posted

2026-08-14

Job description

<p class="MsoNormal"><strong><span lang="EN-US" style="mso-ansi-language: EN-US;">About Mind Games</span></strong></p><p class="MsoNormal"><strong>Mind Games is North America&rsquo;s premier specialty retailer &ldquo;Where Creative Minds Come to Play&rdquo;!</strong></p><p class="MsoNormal">Our stores are filled with games, puzzles, and toys for every age and occasion. We don&rsquo;t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.</p><p class="MsoNormal">We&rsquo;re looking for motivated, reliable, and energetic team members to step in as <strong>Key Holders</strong>. In this role, you&rsquo;ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. If you thrive in a fast-paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you!</p><p class="MsoNormal"><strong><span lang="EN-US" style="mso-ansi-language: EN-US;">Duties and Responsibilities include, but are not limited to:</span></strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Operate the POS system, accurately process payments, and issue receipts.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;"><span lang="EN-US" style="mso-ansi-language: EN-US;">Act as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Perform opening and closing procedures, including cash management, inspecting products, and following security protocols.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Lead by example in delivering outstanding customer service and a positive attitude to support the team.</li><li class="MsoNormal" style="mso-list: l0 level1 lfo1;">Experience with store opening/closing and cash management is considered an asset.</li></ul><p class="MsoNormal"><strong>You are best suited for this role if you have the following qualifications and skills:</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">High school diploma or equivalent required.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">2+ year of experience in sales, customer service, or retail.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Dependable, responsible, and able to take ownership of store operations when entrusted with key-holder duties.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Passion for or knowledge of pop culture, board games, and puzzles is a plus.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Ability to stand or walk for long periods and lift to 20 pounds.</li><li class="MsoNormal" style="mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;">Previous Key Holder or supervisory experience is recommended.</li></ul><p class="MsoNormal"><strong>Pay Rate: </strong><span lang="EN-US" style="mso-ansi-language: EN-US;">$18.75 per hour</span></p><p class="MsoNormal"><span lang="EN-US" style="mso-ansi-language: EN-US;"> </span><strong><span lang="EN-US" style="mso-ansi-language: EN-US;">This is an existing position.</span></strong><strong> </strong></p><p class="MsoNormal"><strong>Benefits:</strong></p><ul style="margin-top: 0cm;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Competitive pay and opportunities for growth</li><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Employee discount on games, puzzles, and toys</li><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Casual dress environment</li><li class="MsoNormal" style="mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;">Work in a fun, creative environment surrounded by products and people you love</li></ul><p class="MsoNormal"><strong> </strong></p><p class="MsoNormal"><strong>Store Location:</strong> Mayfair &ndash; Unit 332, 3147 Douglas St., Victoria, BC</p><p class="MsoNormal"> </p><p class="MsoNormal"><span lang="EN-US" style="mso-ansi-language: EN-US;"> </span></p><p class="MsoNormal"> </p>