Warranty & Asset Manager
Company: NexGen Cloud
Role summary
Warranty & Asset Manager is a role at NexGen Cloud in London, England, United Kingdom (remote). Posted 2026-08-18. Experience level: 5-10.
- Job title
- Warranty & Asset Manager
- Company
- NexGen Cloud
- Location
- London, England, United Kingdom
- Work arrangement
- remote
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-08-18
NexGen Cloud is looking for someone to take the lead on managing their technical assets and warranty lifecycles in a high-impact environment. You’ll have the autonomy to shape hardware and software tracking processes, making this a perfect fit for a detail-oriented person who enjoys organizing complex systems and working with a forward-thinking team.
Job description
ABOUT NEXGEN CLOUD
NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads. We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature.
We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure. We practice what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like.
THE ROLE: WARRANTY & ASSET MANAGER
NexGen Cloud operates a growing fleet of high-value GPU and server hardware across multiple sites, and the complexity of managing warranties, RMA processes, spares logistics, and vendor SLA compliance is growing with it — work that's currently absorbed across infrastructure and operations teams without dedicated ownership. You'll have direct ownership over the entire asset and warranty lifecycle: processing claims, running vendor relationships, and driving strategic spares and parts positioning.
This is a high-volume, high-stakes operational role — you'll be tracking hundreds of simultaneous claims and asset movements, and chasing vendors hard when SLAs are at risk. As NexGen's hardware estate scales, this role is expected to grow into a team, giving you the chance to build and define the function from an early stage.
WHAT YOU'LL BE DOING
Rather than a long checklist, here's what success in this role looks like:
Own the end-to-end warranty and RMA process across all sites — from fault identification through vendor claims to resolution
Chase hardware vendors hard to hold them to agreed SLAs, escalating proactively before turnaround times are breached
Build and maintain accurate, up-to-date asset tracking across all sites using tooling such as Jira
Manage strategic spares inventory — spotting failure-rate patterns and forward-positioning critical components at the sites that need them
Coordinate with Site Operations Leads and Infrastructure Engineering to keep hardware movements and diagnostics flowing without bottlenecks
Report on claim status, vendor performance, and asset movements to the Head of Infrastructure
Lay the groundwork to build and lead a team as the asset and warranty function scales
ABOUT YOU
We're more interested in how you think and work than in a perfect CV. You'll likely bring a combination of the following:
Essential
Hands-on warranty and RMA management experience — you've actively processed hardware warranty claims and managed vendor relationships through to resolution; strategic asset management experience alone is not sufficient
A technical understanding of IT hardware — you know what a GPU, power supply, RAM, transceiver, and network switch are, and why each matters in context (GPU specialisation not required)
Highly organised at volume — able to manage hundreds of simultaneous warranty claims and asset movements without losing track, with strong use of ticketing and tracking tools
An assertive, proactive communicator, willing and able to chase vendors hard when SLAs are missed
Strategic inventory thinking — able to identify spares patterns, anticipate requirements, and proactively manage stock positioning across multiple sites
Nice to Have
Background as a hardware or IT asset manager in a large infrastructure environment, or a spares/warranty manager in telco, electronics, or IT hardware
Experience transitioning from a systems or technical operations engineering role into asset/logistics ownership● Experience building or scaling a team as a function grows
WHAT WE OFFER
Competitive salary and annual discretionary bonus scheme
Employee wellbeing benefits
25 days of holiday, plus public holidays
Remote-first working, with flexibility to match occasional site travel
Real ownership and autonomy — the chance to build a function from the ground up
The opportunity to make a visible, meaningful impact as we scale
Clear career progression and growth opportunities in a fast-growing company
A collaborative, international culture built on trust, transparency, and ownership
The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues
More Information
Head over to our NexGen Cloud careers page (nexgencloud.com/careers) to view current openings, and follow us on LinkedIn and X to learn more about our journey, newest releases, and hear exciting news in the neocloud space.