GBS Performance Management Analyst
Company: NOV Inc.
Role summary
GBS Performance Management Analyst is a full-time role at NOV Inc. in Monterrey, Nuevo León, Mexico (hybrid). Posted 2026-10-20. Experience level: 2-5.
- Job title
- GBS Performance Management Analyst
- Company
- NOV Inc.
- Location
- Monterrey, Nuevo León, Mexico
- Work arrangement
- hybrid
- Employment type
- full-time
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-10-20
You would be a great fit for this role if you enjoy organizing complex data and turning it into clear, actionable insights for leadership. It is a fantastic opportunity to sharpen your analytical skills within a global organization while helping to improve operational efficiency and reporting standards.
Job description
The Performance Management Analyst will support consistent, timely, and accurate performance management across NOV GBS by:
Consolidating and validating service and operational performance data from multiple sources.
Supporting KPI and SLA management, reporting standards, and performance tracking.
Developing and maintaining dashboards, scorecards, and management reporting.
Identifying trends, exceptions, data-quality issues, and potential performance risks.
Supporting recurring governance processes and ensuring actions, decisions, escalations, and commitments are tracked through closure.
Providing reliable performance information that enables leaders to understand service results and make informed decisions.
Responsibilities
Coordinate performance data from multiple value streams, delivery locations, managed-service partners, and source systems.
Validate data completeness, consistency, and reliability before information is used in dashboards or governance forums.
Identify data-quality issues and coordinate resolution with the appropriate owners.
Support the development and ongoing maintenance of SLA and KPI definitions, baselines, calculation methodologies, and reporting standards.
Analyze captive and managed-service performance against agreed targets and document material deviations.
Identify and flag potential performance risks, unusual trends, or significant variances for leadership attention.
Prepare and maintain performance dashboards and scorecards for executive, management, center, and operational governance forums.
Translate performance data into clear trends, exceptions, and supporting analysis that leaders can use to make decisions.
Support reporting automation and process improvements that make recurring performance cycles faster and more reliable.
Coordinate governance calendars, meeting preparation, templates, trackers, and recurring reporting requirements.
Prepare meeting materials, executive summaries, minutes, action logs, RAID logs, and escalation records.
Track actions, decisions, and open commitments through resolution, maintaining clear ownership and due dates.
Prepare center-performance materials that bring together service results with agreed site-health indicators.
Coordinate inputs from Center Leaders, HR, Service Delivery teams, and other stakeholders to support center-performance reviews.
Maintain accurate follow-up actions and decisions from center-performance reviews.
Qualifications
Required
Bachelor's degree in Business, Finance, Analytics, Data/Information Systems, Operations, Engineering, or a related field.
3+ years of experience in performance reporting, service management, business analytics, operational reporting, shared services, PMO, or consulting/professional services.
Hands-on experience consolidating and validating data and supporting KPI/SLA reporting.
Experience preparing dashboards, scorecards, or similar performance reporting.
Experience supporting recurring performance or governance reporting cycles.
Strong Excel and data-analysis skills.
Strong analytical, organizational, and coordination skills.
Strong written and verbal communication skills in English.
Ability to work effectively across multiple stakeholders and follow actions and commitments through closure.
Preferred
Prior exposure to a GBS, GCC, Shared Services, or managed-services environment.
Experience with Power BI, Tableau, Alteryx, or similar BI/reporting tools.
Experience preparing executive-level reporting and management presentations.
Experience maintaining action trackers, RAID logs, governance materials, and escalation records.
Analytics, Lean Six Sigma, ITIL/service-management, or related certification.
Experience working with multiple value streams, delivery locations, or service providers.