Commercial Retention Advisor
Company: OUTsurance
Role summary
Commercial Retention Advisor is a role at OUTsurance in Centurion, Gauteng, South Africa (on-site). Posted 2026-08-04. Experience level: 2-5.
- Job title
- Commercial Retention Advisor
- Company
- OUTsurance
- Location
- Centurion, Gauteng, South Africa
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 2-5
- Date posted
- 2026-08-04
Job description
Company Description
OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.
Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.
OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.
Job Description
Our Commercial Retention Advisors are responsible for having crucial conversations when need be. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Qualifications
Minimum Matric qualification or equivalent qualification
2 years Client Care or Retention experience
FAIS accreditation is essential
Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced
Additional Information
Required Competencies & Personal Attributes:
Sales and/or Client service oriented
Attention to detail/Quality oriented
Resilience
Deadline and results oriented/Work standards
Initiative
Enthusiastic and passionate about the job and the company
Effective at planning and organisation/Work management
Teamwork/Collaboration
Judgment/Problem solving
Adaptability
Integrity
Tolerance for stress
Extensive sales experience is essential
Previous call centre experience - preferably in a sales or retention environment
Ambitious
Highly Motivated
Driven
Customer service enthusiasts
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
Skills:
Selling skills
Interpersonal and communication skills
Extensive sales experience is essential
Previous call centre experience - preferably in a sales or retention environment
Negotiations
Keyboard skills
Administration skills
Influencing
Practical learning
Behavioural Attributes
Demonstrates honesty and integrity.
Passionate about delivering excellent service.
Takes ownership and accountability for results.
Shows respect for customers and colleagues.
Displays professionalism and resilience in a fast-paced environment.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
FAIS: Financial Advice Giving Role