Lead Patient Reg Clerk
Company: PIONEERS MEMORIAL HEALTHCARE DISTRICT
Role summary
Lead Patient Reg Clerk is a full-time role at PIONEERS MEMORIAL HEALTHCARE DISTRICT in Brawley, California, United States (on-site). Posted 2026-08-19. Salary: USD 22–25 per hour. Experience level: 2-5.
- Job title
- Lead Patient Reg Clerk
- Company
- PIONEERS MEMORIAL HEALTHCARE DISTRICT
- Location
- Brawley, California, United States
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Healthcare Support
- Salary
- USD 22–25 per hour
- Experience level
- 2-5
- Date posted
- 2026-08-19
You’ll be the first point of contact for patients, helping them navigate the registration process in a friendly and efficient manner. It is a stable, full-time opportunity within a healthcare district that offers a clear, consistent pay structure and the chance to make a real difference in your local community.
Job description
Position Summary
The Lead Patient Registration Clerk provides leadership, communication, and ongoing training to the registration team. This role works in coordination with the Patient Registration Manager and Patient Accounting Director and is responsible for performing all duties of the Patient Registration Clerk.
Key Responsibilities
Scheduling & Supervision
Coordinates staff schedules to ensure adequate coverage.
Directs department activities and monitors admitting representatives across all areas.
Provides 24/7 on-call support for staffing concerns and coverage during absences.
Oversees cross-training to ensure coverage of critical duties.
Participates in interviewing and hiring in coordination with the Patient Registration Manager.
Registration Accuracy & Compliance
Maintains a benchmark of 95% or better in registration accuracy.
Ensures team accuracy in: Patient demographics
Insurance data entry and validation
Proper patient identification
Documentation of account activity and financial status
Performs daily registrations for: Ancillary services
Emergency Room
House Admissions
Surgery patients and pre-registration (e.g., surgical consents)
Complies with EMTALA regulations for emergent services.
Obtains and explains treatment consent forms, including: Important Message about Medicare Rights
MOON
MSP form
Medicare ABN
Documentation & Financial Duties
Scans all paper documents (ID, insurance cards, POA) into HIM systems.
Manages daily financial functions: Balances cash drawers
Accepts payments (cash, credit, checks, money orders)
Generates receipts
Maintains daily cash journals and deposits with witness verification
Confidentiality & Communication
Practices patient confidentiality and protects health information.
Provides feedback on admission and billing process quality.
Answers phone calls efficiently and politely.
Compiles reports as directed.
Uses HIS Affinity system to full capacity and adapts to system upgrades.
Applies Admission Policies and Procedures and instructs patients accordingly.
Reports emergency admissions to review organizations and HMOs after hours and on holidays.
Customer Service & Support
Promotes positive patient experience and interdepartmental relations.
Monitors alarm panels in the Switchboard area.
Provides temporary relief for Switchboard and Concierge Services.
Performs other duties to facilitate workflow and promote healthcare.
Leadership & Decision-Making
Exercises independent judgment in urgent situations.
Manages multiple problems concurrently; sets priorities and delegates effectively.
Makes independent decisions when necessary.
Demonstrates professionalism in appearance, phone presence, and interactions.
Works independently with minimal supervision.
Fulfills operational and administrative policies in alignment with government and accreditation standards.
Makes recommendations and implements corrective procedures.
Maintains confidentiality of patient, service, and financial information.
Occasionally assists with insurance verification.
Maintains deposit files.
Performs other related duties as assigned.
Qualifications
High school diploma or equivalent education/work experience.
Experience in patient registration, medical office, or health insurance.
Knowledge of medical terminology.
Mathematical ability to review financial records.
Proficient with 10-key adding machine, typing, and computer systems.
Accuracy prioritized over speed.
Familiarity with filing systems and copy machines.
Bilingual (English/Spanish) preferred.
Apply for Lead Patient Reg Clerk at PIONEERS MEMORIAL HEALTHCARE DISTRICT