Customer Service Representative Cagayan de Oro

Role summary

Customer Service Representative Cagayan de Oro is a full-time role at Qualfon in Cagayan de Oro, Northern Mindanao, Philippines (on-site). Posted 2026-08-11. Experience level: 0-2. No degree required.

Job title

Customer Service Representative Cagayan de Oro

Company

Qualfon

Location

Cagayan de Oro, Northern Mindanao, Philippines

Work arrangement

on-site

Employment type

full-time

Category

Customer Service

Experience level

0-2

Degree required

No

Date posted

2026-08-11

Job description

Overview

About the Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

Responsibilities

Job Summary

Main objectives and duties:

1. Call/Email/Chat Handling

Resolve product or service problems by accurately understanding the customer’s issues.

Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution

Answer product and/or service questions or concerns

Troubleshoot technical issues using all available tools

Process customer orders and purchase of products and services

Escalate to appropriate departments to expedite resolution of customer’s issue

Provide exceptional customer service experience

Complete Documentation

Create or update customer information in the client database during and after each call

Create accurate records of every customer transaction or interaction accurately, timely and professionally.

Update customer information following the established client guidelines

Comply to client and PCI guidelines in handling customer information

3. Adherence to established internal and client guidelines

Maintain a high level of professionalism when dealing with customers and clients

Establish positive relationship with every customer

Follow established weekly work schedules

Provide timely feedback to noticeable patterns of customer concerns

Career Path and other account trainings

Attend upskill trainings to enhance skills applicable to tier level

Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures

Be receptive on any changes in company and client policies

5. PerformanceResults

Adheres to operation/tier level performance goals

Meets minimum goal on performance scorecard

Adheres to client Zero Tolerance Policy (ZTP)

Zero findings on client audits

Qualifications

Minimum Qualifications

At least Sr. High School graduate (or high school graduate in old curriculum), vocational degree of any course, or its equivalent

Good English communication skills (verbal and written)

Basic knowledge in computer navigation and MS Office applications

Strong interpersonal and relationship-building skills

Skills Required

Prior work experience is not necessary, but formal training is needed to enable the job incumbent to perform the job satisfactorily.

Effective communication skills

Computer navigation skills

Customer service orientation

Active listening Skills

Problem solving Skills

Technology skills (job-related technical skills)

Additional Information

EQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as covered veteran, uniformed servicemember status, and any other characteristics protected under applicable federal, state or local law.