Operations Manager
Company: Radisson Hotel Group
Role summary
Operations Manager is a role at Radisson Hotel Group in Cape Town, Western Cape, South Africa (on-site). Posted 2026-09-09. Experience level: 5-10.
- Job title
- Operations Manager
- Company
- Radisson Hotel Group
- Location
- Cape Town, Western Cape, South Africa
- Work arrangement
- on-site
- Category
- Software Engineering
- Experience level
- 5-10
- Date posted
- 2026-09-09
If you're a people-person with a knack for keeping things running smoothly, this Operations Manager role at Radisson Hotel Group could be a fantastic fit! You'll be part of a dynamic team and have opportunities to grow your career within a well-respected global brand, no degree is required.
Job description
Company Description
Are you that creative problem-solver with a passion for creating extraordinary service, that we are looking for? Join us and run the show with passion and purpose.
Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.
What We Offer:
Our commitment to being a remarkable workplace mirrors our commitment to delivering Memorable Moments. Joining RHG comes with a range of perks:
Special rates for team members, their friends, and family at our hotels.
Tailored development opportunities for everyone at all levels and all roles
A meaningful employment contributing to shared value, a better future, and a sustainable planet.
We are currently seeking a Operations Manager to join our vibrant team at Radisson Collection Hotel Cape Town. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
Job Description
As a Operations Manager at RHG Hotel Group, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.
Participate in the development and implementation of business strategies for the hotel which are aligned with the Radisson Hotel Group and Radisson Collection's overall mission, vision values and strategies.
Participates in the development of the hotel's business strategies
Monitors status regularly and adjusts strategies as appropriate
Develops the annual budget in conjunction with the Executive Committee
Participates in the development of annual marketing, sales and yield management plans and strategies.
Continually improve hotel operations and adheres to the hotel brand standards.
Directs hotel operations in accordance with Radisson and the hotel's standards of operations
Develops, implements and maintains operating procedures and standards that support employees in their effort to deliver Yes I Can! service and teamwork.
Analysis business results on a regular and takes actions to improve results as appropriate
Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis.
Sets objectives for each department and supervises the department manager
Implements the approved budget, monitors revenue sand costs on a daily basis and takes corrective action
Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
Qualifications
Qualities We Seek in our Operations Managers:
Minimum of five years' work experience in hotel management
Experience managing brand standards
Experience managing owner relationships
Able to resolve conflicts guests, supervisors and employees
Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
Strong verbal communication skills
Knowledge of hotel operations including, preparation of business plans, budget forecasting, quality assurance program, hospitality law and long-range planning.
Experience in a similar position is beneficial but not essential.
Ready to say, 'Yes I Can!'? Join us in making every moment matter at Radisson Collection Hotel Cape Town.
Hotel Name: Radisson Collection Hotel Waterfront