Virtual Relationship Manager
Company: RAKBANK
Role summary
Virtual Relationship Manager is a full-time role at RAKBANK in Dubai, Dubai, United Arab Emirates (on-site). Posted 2026-08-30. Experience level: 2-5.
- Job title
- Virtual Relationship Manager
- Company
- RAKBANK
- Location
- Dubai, Dubai, United Arab Emirates
- Work arrangement
- on-site
- Employment type
- full-time
- Category
- Sales
- Experience level
- 2-5
- Date posted
- 2026-08-30
This is a fantastic opportunity to join a well-established bank and build meaningful connections with clients. You'll have the chance to grow your career in customer relations and enjoy a stable, full-time position.
Job description
What You’ll Be Doing:
• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
• Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
• Manging the portfolio allocated in a timely manner to avoid delay or complaint.
• To ensure the client communication and query resolution is aligned with the internal process and TAT.
• Work closely on the client requests/query error free (Mission Zero)
What We’re Looking For:
Minimum Qualification : Bachelor's degree.
Minimum Experience: Minimum of 02 years’ experience in banking or financial services, with a focus on relationship management.
COMPETENCIES:
• Oral and Written Communication
• Sales Acumen
• Relationship Management
• Banking process and knowledge