Bilingual Intensive Case Manager (Social Worker)

Role summary

Bilingual Intensive Case Manager (Social Worker) is a full-time role at Restore NYC in New York, New York, United States (hybrid). Posted 2026-10-08. Salary: USD 67,000–72,000 per year. Experience level: 2-5.

Job title

Bilingual Intensive Case Manager (Social Worker)

Company

Restore NYC

Location

New York, New York, United States

Work arrangement

hybrid

Employment type

full-time

Category

Software Engineering

Salary

USD 67,000–72,000 per year

Experience level

2-5

Date posted

2026-10-08

Job description

Bilingual Intensive Case Manager (Social Worker)

The Bilingual Intensive Case Manager will provide holistic case management to survivors of human trafficking and is part of a team committed to helping make freedom real for each survivor.

About Restore NYC

Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on ou r website.

Our Values

We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach

Diversity & Inclusion: The Foundation to Making Freedom Real Restore's mission is to make freedom real for survivors of trafficking in the United States. To do that, we desire a staff team that is more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who have lived experience of trafficking or labor exploitation.

About the Position

The Intensive Case Manager reports to the Director of Client Services.

The Client Services team is the cornerstone of Restore's direct service efforts and includes program managers and other Intensive Case Managers. The team works primarily with adult clients of all genders who have experienced sex or labor trafficking.

The Intensive Case Manager carries a caseload of approximately 23 survivors. Many clients are living with complex trauma, PTSD, depression, anxiety, or other mental health concerns while also facing housing instability, immigration proceedings, and financial hardship. The role requires frequent client contact, coordination across multiple

providers, and the ability to address clinical and practical needs together.

The position combines office based work with mobile advocacy. As client needs require, the Intensive Case Manager meets clients in the community and accompanies them to court, medical and mental health appointments, benefits offices, shelters, and legal or law enforcement meetings across the five boroughs.

Clinical Supervision and Growth

Because of the clinical intensity of this role, weekly clinical supervision is provided that counts toward clinical licensure. Staff also receive training in trafficking identification, immigration relief for survivors, and trauma informed practice.

Key Responsibilities

Clinical case management

Provide comprehensive, trauma informed case management in Spanish and English for a caseload of approximately 23 survivors of trafficking.

Conduct biopsychosocial assessments, strengths and needs assessments, safety plans, crisis prevention plans, impact assessments, and individualized service plans with clients.

Recognize and respond to presentations of complex trauma, PTSD, dissociation, depression, anxiety, substance use, and other mental health concerns.

Conduct suicide and safety risk assessments, deescalate crises, and provide psychoeducation in plain, accessible language.

Identify when a client needs a higher level of care and coordinate that transition with psychiatric, therapeutic, and medical providers.

Use evidence based approaches such as Motivational Interviewing, harm reduction, and crisis intervention.

Resource research and advocacy

Research and identify resources for clients, including alternatives when standard options are unavailable or inaccessible.

Navigate benefits, housing, health, and legal systems on behalf of clients and follow up consistently until needs are resolved.

Build and maintain relationships with community partners and share new resources with the team.

Provide mobile advocacy and accompaniment to court, appointments, benefits offices, and other settings as client needs require.

Coordinate with immigration attorneys, legal service providers, and law enforcement partners on matters such as T visa applications and certification.

Interpret for clients at appointments when needed, and review or prepare documents in Spanish.

Team, documentation, and compliance

Support the Referrals team with intakes, trafficking identification, crisis intervention, safety planning, accompaniment, and resource coordination.

Complete case notes and service documentation in a timely way and to the standards required by Restore's funders and government grants.

Contribute accurate data to outcome tracking and program reporting.

Participate in administrative and operational tasks that support quality servicedelivery.

Attend weekly individual or group clinical supervision, peer supervision, and required team meetings.

Practice culturally and linguistically responsive, survivor centered care in all interactions with clients, staff, partner organizations, and other stakeholders.

Uphold HIPAA requirements and the ethical standards of your profession (NASW, ACA, and APA).

Requirements

Affirm the Nicene Creed and attend a Christian church

Master's degree in Social Work or Mental Health Counseling (MSW, LMSW, or MHC)

Fluency in Spanish and English, spoken and written, including the ability to interpret and work with documents in both languages

Working knowledge of trauma, PTSD, and mental illness, and how they show up in daily functioning, relationships, and engagement with services

Ability to assess risk, respond to crisis, and recognize when a client needs a higher level of care

Demonstrated resourcefulness and persistence in identifying and securing resources for clients

Success in roles requiring execution of multiple tasks while responding to multiple priorities and ability to prioritize client needs

Excellent relational skills and genuine engagement with survivors

Strong interpersonal skills, including resilience, adaptability, empathy, humility, active listening, collaboration,