Operation Support Supervisor
Company: RMA Group Company Limited
Role summary
Operation Support Supervisor is a role at RMA Group Company Limited in Phnom Penh, Phnom Penh, Cambodia (on-site). Posted 2026-09-10. Experience level: 2-5.
- Job title
- Operation Support Supervisor
- Company
- RMA Group Company Limited
- Location
- Phnom Penh, Phnom Penh, Cambodia
- Work arrangement
- on-site
- Category
- Sales
- Experience level
- 2-5
- Date posted
- 2026-09-10
Looking for a supervisor role where you can really make an impact and help things run smoothly? This is a great opportunity to step into a leadership position, even without a degree, and guide a team in a dynamic environment. The company offers good growth potential and a chance to be involved in important operational processes.
Job description
About the job Operation Support Superviosr
RMA Group is a multi-sector organization with more than 9,000 employees and an operational presence in 17 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.
Overview and purpose of the role
Operations Support Supervisor is responsible for overseeing daily operational support activities, ensuring efficient business processes, maintaining service quality, and managing a team of support staff. The role focuses on optimizing workflows, resolving operational issues, coordinating across departments, and ensuring compliance with company policies and procedures.
Key responsibilities:
Showroom & Environment Management
Oversee the daily presentation of the showroom floor, display vehicles, and surrounding customer areas to brand standard
Coordinate cleaning, maintenance, and visual merchandising schedules with relevant vendors/staff
Ensure signage, promotional displays, and model information are current and accurate
Test-Drive Vehicle Readiness
Ensure test-drive vehicles are clean, fueled/charged, and in full working order before each customer appointment
Coordinate with the Workshop team to resolve any mechanical or cosmetic issues affecting test-drive availability
Maintain a tracking log of test-drive fleet condition and availability
Delivery Logistics
Plan and coordinate vehicle delivery schedules in line with customer commitments made by Relationship Managers
Conduct or oversee a pre-delivery inspection checklist for every vehicle to confirm zero-defect condition before handover
Log delivery outcomes (on-time/delayed, defect-free/defect found) in CRM — this is the gating data for the Operations share of the Team Delivery Bonus
Coordinate handover logistics with the Relationship Manager and Product Expert to ensure a smooth, well-timed customer experience
Team Supervision
Supervise Operations support staff, assign daily responsibilities, and ensure consistent standards across shifts
Train new team members on showroom, test-drive, and delivery procedures
Address any operational issues or delays proactively, escalating to the General Manager when needed Reporting
Maintain accurate CRM logs of delivery checklists and defect findings
Report monthly on delivery performance (on-time rate, defect rate) to the General Manager
Background and experience:
3+ years of experience in operations, logistics, or showroom/facilities management, ideally in automotive or another premises-based retail environment
Strong organizational and scheduling skills; comfortable coordinating across sales, workshop, and delivery timelines
Supervisory experience — able to train, direct, and hold a small team accountable to standards
Fluent in Khmer; working proficiency in English for reporting and vendor coordination
Comfortable using CRM/checklist systems to log delivery and defect data
Valid driver's license required
If you're interested, please send your CV to:
Email: recruitment.kh@rmagroup.net-
Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
Contact HR at: 070 790 890
RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.
Apply for Operation Support Supervisor at RMA Group Company Limited