Service Head of Care

Role summary

Service Head of Care is a full-time role at Rossie Young People's Trust in Angus, Scotland, United Kingdom (on-site). Posted 2026-09-10. Experience level: 10+.

Job title

Service Head of Care

Company

Rossie Young People's Trust

Location

Angus, Scotland, United Kingdom

Work arrangement

on-site

Employment type

full-time

Category

Software Engineering

Experience level

10+

Date posted

2026-09-10

Job description

The closing date for completed applications for this post is 12 noon on Tuesday 22 September 2026, and it is anticipated interviews will take place on Wednesday 30 September 2026.

Hours: 37 hours per week

Salary: £81,155 - £84,806 (SCP 62 - 64)

The Organisation: Rossie is a registered charity, located close to Montrose, Angus. We are a multidisciplinary organisation with a high local, regional and national profile. We provide education, care, health and specialist psychological services to the most vulnerable young people across Scotland and the UK. All of our young people are assessed as having additional support needs (ASN) linked to trauma and adverse childhood experiences (ACEs). Our young people are placed in our care via the Children Hearing Panels or Courts. We are actively involved with the Scottish Government and Promise Scotland in delivering all policy changes for young people. We enthusiastically engage with national and international research and are working in partnership with the Education Scotland curriculum design team.

Our vision and commitment is to be a ‘A Community of Excellence that Changes Lives’. To support this, we have won, and continue to win, multiple awards for colleagues, our young people and the organisation, providing independent validation of our dedication to continuous improvement.

JOB DESCRIPTION:

The Service Head of Care is a key member of the Senior Leadership and Management Team (SLMT) and plays a critical role in achieving Rossie's vision and mission. This post has both an inward and outward organisational focus, combining leadership of Secure and Residential Care (including Throughcare).

The Service Head of Care will work collaboratively across all departments and services in line with our values, contribute to the delivery of the Strategic Plan, operate within budget, and manage all resources effectively and efficiently.

The primary focus is to deliver safe, high-quality, trauma-informed care across secure and residential settings, ensuring compliance with all internal and regulatory requirements.

Drive continuous service improvement in line with internal plans, The Promise and other national developments.

Oversee and provide direction and support to direct reports, ensuring that care delivery meets with best practice and regulations. Where practice falls short of expectations, apply proportionate and timely remedial actions.

As a member of SLMT, support the Chief Executive Officer (CEO) and Executive Team (EMT) in delivery and improvement of services across Secure Care, Residential Care, Throughcare. Deliver the Secure Care and Residential Care contracts and manage financial, human and physical resources to best effect

Implement improvement plans and quality assure the effectiveness of care services including safety, security and wellbeing functions

Deliver the Secure Care and Residential Care contracts and manage financial, human and physical resources to best effect

Ensure compliance with legislation, regulatory requirements and professional standards

Communicate effectively with senior managers and leaders

Provide direct line management to Deputy Service Managers ensuring operational effectiveness

Deputise for the DCEO and act as an ambassador for Rossie where requires

As a member of SLMT, support the Chief Executive Officer (CEO) and Executive Team (EMT) in delivery and improvement of services across Secure Care, Residential Care, Throughcare and SIHW

Take lead responsibility for the development and review of innovative practice, policies and procedures for Secure Care, Residential Care and Throughcare services.

Fulfil the role of Registered manager for the Secure care service

Develop service responses and diversification within key national policy drivers including The Promise

Ensure all care staff are familiar and comply with the Health and Social Care Standards, Secure Care Standards, physical intervention theory and practice, and the SSSC Code of Conduct

Ensure practice is consistent with Rossie Values and and all organisational policies

Ensure managers adhere to policy, procedures, legislative and regulatory requirements

Ensure delivery of appropriate and sustained service improvement in line with the Strategic Plan to achieve Excellent Care Inspectorate ratings

Support and advise the CEO and Executive Team on strategy, policy and direction of service

Proactively develop relationships with external health providers including GP, dental services and NHS Tayside

Work collaboratively with all members of the E&SLMT

Implement improvement plans and quality assure the effectiveness of care services including safety, security and wellbeing functions

Ensure Child Protection and safeguarding reporting is consistent with policy requirements and timelines; support staff in managing Child Protection matters and Initial Referral Discussions or investigations

Ensure all care staff receive appropriate induction and ongoing training to work with young people with complex needs and challenging behaviours

Lead responsibility for referral and admission processes, maintaining occupancy levels as per contract

Ensure effective risk assessment, risk management plans and relational/behaviour management policies, procedures and strategies

Lead responsibility for monitoring, auditing and quality assurance of care, remand and sentence planning and case management

Drive excellent casework practice and best outcomes for young people

Ensure each house is homely, welcoming and maintained to a high standard

Deliver the Secure Care and Residential Care contracts and manage financial, human and physical resources to best effect

Ensure effective delivery of all contracts with full monitoring and compliance

Hold full oversight of team performance, overtime arrangements and staffing matters inclu