Medical Billing Customer Support 1st SHIFT REMOTE (TEMP)

Role summary

Medical Billing Customer Support 1st SHIFT REMOTE (TEMP) is a full-time role at Rotech Healthcare Inc. in Murray, Kentucky, United States (remote). Posted 2026-08-28. Experience level: 0-2. No degree required.

Job title

Medical Billing Customer Support 1st SHIFT REMOTE (TEMP)

Company

Rotech Healthcare Inc.

Location

Murray, Kentucky, United States

Work arrangement

remote

Employment type

full-time

Category

Healthcare Support

Experience level

0-2

Degree required

No

Date posted

2026-08-28

Job description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Title: Customer Support Specialist – CPAP Centralized Care Team (REMOTE)

Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity

1st Shift Mon - Fri 8am - 5pm CST

100% REMOTE - Work from Home starting day one

Must live within the US

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.

Coordinate order fulfillment with field locations and ensure timely service delivery.

Educate patients on products and services, including CPAP therapy.

Maintain compliance with Medicare, Medicaid, and private insurance regulations.

Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.

Perform quality assurance checks to meet documentation and medical necessity standards.

Serve as the first line of support for patients, referral sources, and internal teams.

Verify insurance eligibility and obtain authorization for services and equipment.

Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.

Work independently in a remote environment

Performs other duties as assigned

Ready to make a difference from home? Apply today and help us deliver care that empowers patients.

Qualifications

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

Drug screen ( when applicable for the position )

Compliance with healthcare facility credentialing process ( when applicable for the position )

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Experience with medical equipment, preferred

Experience with medical billing practices and of billing reimbursement, preferred

Experience in healthcare administration, patient intake, or insurance verification , preferred

One year of related work experience, preferred

Medical terminology, preferred

Skills and Competencies

Accurately perform simple mathematical calculations

Effectively communicate in English; both oral and written

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality, discretion and caution when handling sensitive information

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Lift and carry office equipment at times

Requires sitting, walking, standing, talking and listening

Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

Generous paid time off and paid holidays

Overtime pay for non-exempt positions (as applicable)

Commission for Account Executives

Bonus and incentive opportunities

Fixed and variable car reimbursement for Area Managers and Account Executives

Car, mileage, and telephone reimbursement (as applicable)

Employee discount and recognition programs

Employee Assistance Program (EAP)

401(k), HSA, and FSA/Dependent Care FSA

Medical, prescription, dental, and vision coverage

Life insurance, disability, accidental death, identity protection, and legal services

Meru Health mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs